Delivery Coordinator

Primary ITO; Marlborough; Remote; GBP 14,000 - 22,000; Full time

Benefits offered by this job

Work from Home in the Canterburyregion

Health and Wellbeing Days Leave

Volunteer Day

Christmas–New Year leave

Laptop and mobile phone provided

Job summary

Primary ITO is seeking a Delivery Coordinator to support Training Advisers and learners across New Zealand. You will handle administration, data management and customer service tasks, ensuring accurate records and timely responses. The role suits someone with CRM experience and strong communication abilities.

The position is a 12-month fixed term, full-time (40 hours/week, Monday–Friday). Remote work within New Zealand is possible for the right candidate, with Canterbury region as a current

Qualifications

• Experience in administration and customer service.
• Proficient with CRM systems and data entry.
• Able to re-prioritise and adapt to changing priorities.
• Strong written and verbal communication with stakeholders.

Responsibilities

• Support Delivery Coordinators and the wider team as needed.
• Assist Training Advisers to monitor learners’ completion rates and reports.
• Perform general office administration tasks and data management.
• Maintain training and customer data and respond to inquiries.
• Engage with learners and providers to provide information and guidance.

Skills

CRM system proficiency

Microsoft 365

Prioritisation

Adaptability

Communication skills

Tools

Microsoft 365

Job description

Benefits

• Work from Home in the Canterbury region
• 2 Health and Wellbeing Days Leave
• Paid Community Volunteer Day
• Paid leave between Christmas and New Year's
• Laptop and mobile phone provided

About The Role

Work with our Training Advisers to ensure learners and employers are supported throughout their learning journey. The Delivery Coordinator provides coordination and administration support to Training Advisers, ensuring training and customer data is maintained, including customer service support.

Duties for this role will include to:

• Support other Delivery Coordinators in the team and wider business when required
• Assist Training Advisors to report and monitor learners’ completion rates
• Perform administration tasks and office-bound activities, including managing office administration e.g. mail, couriers, banking, filing and office supplies.
• Maintain training and customer data
• Engage with learners and providers to provide information and advice.

This is a 12-month fixed term, full-time role (40 hours per week Monday to Friday)to cover parental leave and the ideal candidate would be be based in Christchurch but based location could be flexible within New Zealand for the right candidate.

Skills & Experience

You will ideally have:

• High level experience in administration and customer service, particularly using a CRM system
• Intermediate experience with Microsoft 365, including data entry
• An ability to re-prioritise and adjust to new circumstances
• Initiative and a process driven mindset
• Pride and responsibility in your outcomes
• Excellent communication, both written and verbally, and relationship building skills

Knowledge about the primary industry is advantageous, but this can be learned on the job with the right attitude.