Delivery Consutlant

Manpower UK; Kingston upon Thames; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Quarterly bonuses

Hybrid work pattern (3 days office / 2

Birthday off

Job summary

Manpower UK is seeking a Delivery Consultant to join our team supporting a leading FMCG. You will act as the key link between the client and contingent workforce, ensuring day-to-day fulfilment and service excellence.

You will be the onsite representative driving workforce engagement, addressing queries, and maintaining strong relationships to deliver KPI‑ and SLA‑driven results. The role involves engaging with associates, coordinating inductions, and collaborating with central recruitment to

Qualifications

• Strong people skills and ability to build rapport quickly.
• Confident handling sensitive conversations at pace.
• Highly organised with good attention to detail.
• Resilient and adaptable in fast-paced environments.
• Experience in client-focused or temporary workforce management is desirable.

Responsibilities

• Be the primary onsite contact for associates, maintaining daily visibility.
• Build trusted relationships to support engagement, welfare and retention.
• Handle attendance issues, welfare concerns and ER matters (RTWIs, investigations, grievances).
• Promote a positive safety culture.
• Deliver or support site inductions and onboarding.
• Maintain a strong, compliant talent pipeline with central recruitment.
• Identify issues affecting fulfilment (skill gaps, attendance patterns).
• Support monitoring of driver compliance (WTD, licence checks, shift patterns).
• Maintain relationships with Managers and site leadership; provide workforce updates.
• Escalate wellbeing and safety concerns; contribute to continuous improvement and service delivery.
• Support payroll accuracy and timely submission; maintain ER records and attendance MI.
• Ensure compliance with client processes and safety standards.

Skills

People skills

Relationship building

Communication

Organised

Resilient

Adaptable

Client-focused environment

Job description

Manpower is seeking a Delivery Consultant to join our team, supporting a leading FMCG. As Manpower's delivery consultant, you will act as the key link between our client and contingent workforce, providing day-to-day operational support, driving workforce engagement, and ensuring fulfilment and service excellence. This is a role suited to someone who thrives on building strong relationships, solving problems, and delivering an exceptional experience for both clients and associates.

Role Purpose

We're looking for a hands‑on Delivery Consultant to provide daily support, workforce engagement and fulfilment for our client. You'll be the visible point of contact for both the client and the workforce, ensuring smooth day‑to‑day operations, strong communication and consistent delivery of KPIs and SLAs.

As the onsite representative, you will provide dedicated support to both the client and workers, overseeing workforce engagement, addressing queries, coordinating activities, and fostering a collaborative working environment.

Key Responsibilities

Workforce Engagement & Onsite Support

• Be the primary onsite contact for associates, maintaining strong daily visibility.
• Build trusted relationships to support engagement, welfare and retention.
• Handle attendance issues, welfare concerns and ER matters (RTWIs, investigations, grievances).
• Promote a positive safety culture.

Fulfilment

• Deliver or support site inductions and onboarding.
• Work with the central recruitment team to maintain a strong, compliant talent pipeline.
• Identify and elevate issues affecting fulfilment (e.g., skill gaps, attendance patterns).
• Support monitoring of driver compliance (WTD, licence checks, shift patterns).

Client Engagement & Operational Support

• Maintain strong relationships with Managers and site leadership.
• Provide updates on workforce sentiment, risk areas and operational pressures.
• Escalate well being and safety concerns.
• Contribute to continuous improvement and consistent service delivery.

Administration & Reporting

• Support payroll accuracy and timely submission.
• Maintain accurate workforce and ER records.
• Produce basic MI on attendance, performance and retention.
• Ensure compliance with client processes and safety standards.

Skills & Experience

• Strong people skills with the ability to build rapport quickly.
• Confident handling sensitive conversations and resolving issues at pace.
• Highly organised with good attention to detail.
• Resilient, adaptable and effective in fast‑paced operational environments.
• Experience in a client focused environment or in a temporary workforce management setting is strongly desirable.

What's In It for You

• Salary up to £28,000 + quarterly bonuses OTE to £31,000k
• Hybrid, 3 days in the office and 2 days remote
• 24 Day's holiday (rising to 27) + birthday off, plus option to buy more
• Private medical, dental and wellbeing benefits
• Pension with increasing contributions
• Early‑finish Fridays, volunteering days & exclusive discounts
• Supportive, inclusive culture focused on development

About Manpower

Manpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time-reinforcing our commitment to doing business the right way.

We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.