Delivery Consultant

Manpower; Kingston upon Thames; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Birthday off

Pension

Holiday allowance

Bonus scheme

Job summary

Manpower is seeking a Delivery Consultant to join our team in Kingston upon Thames, supporting a leading FMCG client. You will be the key on‑site link between the client and contingent workforce, ensuring day‑to‑day operations run smoothly and KPIs/SLAs are met.

You will engage with the client and associates, manage welfare and attendance, coordinate inductions, and contribute to continuous improvement while upholding safety and compliance standards.

Qualifications

• Strong people skills with the ability to build rapport quickly.
• Confident handling sensitive conversations and resolving issues at pace.
• Highly organised with good attention to detail.
• Resilient, adaptable and effective in fast‑paced operational environments.
• Experience in a client focused environment or in a temporary workforce management setting is strongly desirable.

Responsibilities

• Be the primary onsite contact for associates, maintaining strong daily visibility.
• Build trusted relationships to support engagement, welfare and retention.
• Handle attendance issues, welfare concerns and ER matters (RTWIs, investigations, grievances).
• Promote a positive safety culture.
• Deliver or support site inductions and onboarding.
• Work with the central recruitment team to maintain a strong, compliant talent pipeline.
• Identify and elevate issues affecting fulfilment (e.g., skill gaps, attendance patterns).
• Support monitoring of driver compliance (WTD, licence checks, shift patterns).

Skills

People skills

Communication

Organisation

Resilience

Fast-paced

Job description

Manpower is seeking a Delivery Consultant to join our team, supporting a leading FMCG. As Manpower's delivery consultant, you will act as the key link between our client and contingent workforce, providing day-to-day operational support, driving workforce engagement, and ensuring fulfilment and service excellence. This is a role suited to someone who thrives on building strong relationships, solving problems, and delivering an exceptional experience for both clients and associates.

Role Purpose

We're looking for a hands‑on Delivery Consultant to provide daily support, workforce engagement and fulfilment for our client. You'll be the visible point of contact for both the client and the workforce, ensuring smooth day‑to‑day operations, strong communication and consistent delivery of KPIs and SLAs.

As the onsite representative, you will provide dedicated support to both the client and workers, overseeing workforce engagement, addressing queries, coordinating activities, and fostering a collaborative working environment.

Key Responsibilities

Workforce Engagement & Onsite Support

• Be the primary onsite contact for associates, maintaining strong daily visibility.
• Build trusted relationships to support engagement, welfare and retention.
• Handle attendance issues, welfare concerns and ER matters (RTWIs, investigations, grievances).
• Promote a positive safety culture.
• Deliver or support site inductions and onboarding.
• Work with the central recruitment team to maintain a strong, compliant talent pipeline.
• Identify and elevate issues affecting fulfilment (e.g., skill gaps, attendance patterns).
• Support monitoring of driver compliance (WTD, licence checks, shift patterns).

Client Engagement & Operational Support

• Maintain strong relationships with Managers and site leadership.
• Provide updates on workforce sentiment, risk areas and operational pressures.
• Escalate wellbeing and safety concerns.
• Contribute to continuous improvement and consistent service delivery.

Administration & Reporting

• Support payroll accuracy and timely submission.
• Maintain accurate workforce and ER records.
• Produce basic MI on attendance, performance and retention.
• Ensure compliance with client processes and safety standards.

Skills & Experience

• Strong people skills with the ability to build rapport quickly.
• Confident handling sensitive conversations and resolving issues at pace.
• Highly organised with good attention to detail.
• Resilient, adaptable and effective in fast‑paced operational environments.
• Experience in a client focused environment or in a temporary workforce management setting is strongly desirable.

What's In It for You

• Salary up to £28,000 + quarterly bonuses OTE to £31,000k
• 24 Day's holiday (rising to 27) + birthday off, plus option to buy more
• Pension with increasing contributions
• Supportive, inclusive culture focused on development

About Manpower

Manpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We’re proud to be recognised as one of the world’s most ethical companies for the 17th time—reinforcing our commitment to doing business the right way.

We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.