Onsite Delivery & Workforce Engagement Consultant

Manpower UK; Kingston upon Thames; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Quarterly bonuses

Hybrid work pattern (3 days office / 2

Birthday off

Job summary

Manpower UK is seeking a Delivery Consultant to join our team supporting a leading FMCG. You will act as the key link between the client and contingent workforce, ensuring day-to-day fulfilment and service excellence.

You will be the onsite representative driving workforce engagement, addressing queries, and maintaining strong relationships to deliver KPI‑ and SLA‑driven results. The role involves engaging with associates, coordinating inductions, and collaborating with central recruitment to

Qualifications

• Strong people skills and ability to build rapport quickly.
• Confident handling sensitive conversations at pace.
• Highly organised with good attention to detail.
• Resilient and adaptable in fast-paced environments.
• Experience in client-focused or temporary workforce management is desirable.

Responsibilities

• Be the primary onsite contact for associates, maintaining daily visibility.
• Build trusted relationships to support engagement, welfare and retention.
• Handle attendance issues, welfare concerns and ER matters (RTWIs, investigations, grievances).
• Promote a positive safety culture.
• Deliver or support site inductions and onboarding.
• Maintain a strong, compliant talent pipeline with central recruitment.
• Identify issues affecting fulfilment (skill gaps, attendance patterns).
• Support monitoring of driver compliance (WTD, licence checks, shift patterns).
• Maintain relationships with Managers and site leadership; provide workforce updates.
• Escalate wellbeing and safety concerns; contribute to continuous improvement and service delivery.
• Support payroll accuracy and timely submission; maintain ER records and attendance MI.
• Ensure compliance with client processes and safety standards.

Skills

People skills

Relationship building

Communication

Organised

Resilient

Adaptable

Client-focused environment

Job description

Manpower UK is seeking a Delivery Consultant to join our team supporting a leading FMCG. You will act as the key link between the client and contingent workforce, ensuring day-to-day fulfilment and service excellence.

You will be the onsite representative driving workforce engagement, addressing queries, and maintaining strong relationships to deliver KPI‑ and SLA‑driven results. The role involves engaging with associates, coordinating inductions, and collaborating with central recruitment to