Delivery Consultant

Manpower; Bath; On-site; GBP 19,000 - 31,000; Full time

Benefits offered by this job

Birthday off

Pension

Holiday entitlement

Job summary

Manpower in Bath is seeking a hands-on Delivery Consultant to provide daily onsite support for a major national logistics client. You will be the visible point of contact for the client and workforce, ensuring smooth day-to-day operations, strong communication and delivery of KPIs and SLAs.

This role focuses on workforce engagement, attendance, welfare, and compliance, with responsibility for labour planning, inductions, payroll accuracy, and MI reporting.

Qualifications

• Strong people skills and ability to build rapport quickly.
• Confident handling sensitive conversations and resolving issues at pace.
• Highly organised with good attention to detail.
• Resilient, adaptable in fast-paced operational environments.
• Experience in driving, logistics or industrial recruitment is desirable.
• Experience with HGV drivers or driver compliance is a plus.
• Full UK driving licence is required.

Responsibilities

• Act as the primary onsite contact for associates and managers.
• Support attendance, welfare, and ER matters and investigations.
• Assist with labour planning and onboarding processes.
• Provide payroll support and maintain accurate records.
• Produce basic MI on attendance, performance and retention.
• Ensure compliance with client processes and safety standards.

Skills

People skills

Communication

Organisation

Resilience

Logistics recruitment

HGV driver compliance

UK driving licence

Job description

We're looking for a hands-on Delivery Consultant to provide daily onsite support, workforce engagement and fulfilment for a major national logistics client. You'll be the visible point of contact for both the client and the workforce, ensuring smooth day-to-day operations, strong communication and consistent delivery of KPIs and SLAs.

Key Responsibilities

Workforce Engagement & Onsite Support

• Be the primary onsite contact for associates, maintaining strong daily visibility.
• Build trusted relationships to support engagement, welfare and retention.
• Handle attendance issues, welfare concerns and ER matters (RTWIs, investigations, grievances).
• Promote a positive safety culture.
• Support labour planning for HGV drivers.
• Deliver or support site inductions and onboarding.
• Work with the central recruitment team to maintain a strong, compliant talent pipeline.
• Identify and elevate issues affecting fulfilment (e.g., skill gaps, attendance patterns).
• Support monitoring of driver compliance (WTD, licence checks, shift patterns).

Client Engagement & Operational Support

• Maintain strong relationships with Managers and site leadership.
• Provide updates on workforce sentiment, risk areas and operational pressures.
• Escalate wellbeing and safety concerns.
• Contribute to continuous improvement and consistent service delivery.

Administration & Reporting

• Support payroll accuracy and timely submission.
• Maintain accurate workforce and ER records.
• Produce basic MI on attendance, performance and retention.
• Ensure compliance with client processes and safety standards.

Skills & Experience

• Strong people skills with the ability to build rapport quickly.
• Confident handling sensitive conversations and resolving issues at pace.
• Highly organised with good attention to detail.
• Resilient, adaptable and effective in fast-paced operational environments.
• Experience in driving, logistics or industrial recruitment strongly desirable.
• Experience with HGV drivers or driver compliance is a significant advantage.
• Full UK driving licence required.

What's In It for You

• Salary up to £31,000 + quarterly bonuses
• 24 Day's holiday (rising to 27) + birthday off, plus option to buy more
• Pension with increasing contributions
• Supportive, inclusive culture focused on development

Manpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We’re proud to be recognised as one of the world’s most ethical companies for the 17th time—reinforcing our commitment to doing business the right way.

We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.