Deli Shop Assistant — Warm Service & Growth

Ottolenghi; City of Westminster; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days leave annually

Staff meals on shift

Health plan (HSF)

Refer a Friend Bonus

Training & development

Birthday treat

Workshops & demos

Job summary

Ottolenghi Marylebone is seeking a friendly, customer-focused team member to join our deli. You’ll greet guests, provide product knowledge, operate the till, and maintain high standards on the shop floor and displays.

We value a proactive, calm attitude, attention to detail, and a passion for food. Training is provided, and you’ll be part of a warm, collaborative team that celebrates creativity and quality.

Qualifications

• Previous retail or hospitality customer service experience.
• A genuine love of food and enthusiasm to share it with customers.
• Friendly, helpful, and proactive approach to service.

Responsibilities

• Serve customers with warmth, knowledge, and enthusiasm.
• Maintain the shop floor, deli counter, and product displays to a high standard.
• Handle transactions accurately using the till system.
• Share product knowledge and make confident recommendations to customers.
• Support stock management, including replenishment and rotation.
• Maintain food safety and hygiene standards across all product areas.
• Contribute to a positive, welcoming atmosphere in the shop.

Skills

Customer service

Product knowledge

Organised

Communication skills

Attention to detail

IT systems

Multitasking

Problem solving

Calm under pressure

Food passion

Tools

Till system

POS system

Job description

Ottolenghi Marylebone is seeking a friendly, customer-focused team member to join our deli. You’ll greet guests, provide product knowledge, operate the till, and maintain high standards on the shop floor and displays.

We value a proactive, calm attitude, attention to detail, and a passion for food. Training is provided, and you’ll be part of a warm, collaborative team that celebrates creativity and quality.