Shop Assistant

Ottolenghi Marylebone; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave

Staff meals on shift

Healthcare plan (HSF) and GP helpline

Perkbox discounts

Refer a Friend £500 bonus

Learning & Development opportunities

Parental pay after 2 years

Birthday treat

Exclusive workshops and demos

Collaborative and creative environment

Job summary

Ottolenghi Marylebone is looking for a passionate retail/hospitality team member to deliver a warm, knowledgeable customer service experience. You will help maintain displays, manage stock, and ensure accurate till transactions while sharing our product expertise with guests.

Join a vibrant Marylebone shop, where you’ll contribute to a welcoming atmosphere, uphold high food safety standards, and engage with a team that values creativity and collaboration in a fast-paced environment.

Qualifications

• Previous retail or hospitality customer service experience.
• Genuine love of food and enthusiasm to share that with customers.
• Friendly, helpful, and proactive approach to service.

Responsibilities

• Serve customers with warmth, knowledge, and enthusiasm.
• Maintain the shop floor, deli counter, and product displays to a high standard.
• Handle transactions accurately using the till system.
• Share product knowledge and make confident recommendations to customers.
• Support stock management, including replenishment and rotation.
• Maintain food safety and hygiene standards across all product areas.
• Contribute to a positive, welcoming atmosphere in the shop.

Skills

Customer focus

Product knowledge

Organisation

Communication skills

Attention to detail

IT systems

Multitasking

Calm under pressure

Food and retail passion

Job description

At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.

Ottolenghi Marylebone brings our signature warmth and creativity to the heart of Marylebone. Nestled among charming high streets, independent boutiques, and a vibrant local community, our Marylebone deli is a beloved neighbourhood destination.

What you’ll do

• Serve customers with warmth, knowledge, and enthusiasm.
• Maintain the shop floor, deli counter, and product displays to a high standard.
• Handle transactions accurately using the till system.
• Share product knowledge and make confident recommendations to customers.
• Support stock management, including replenishment and rotation.
• Maintain food safety and hygiene standards across all product areas.
• Contribute to a positive, welcoming atmosphere in the shop.

What we’re looking for

• Previous retail or hospitality customer service experience
• A genuine love of food and an enthusiasm to share that with customers.
• A friendly, helpful, and proactive approach to service.

Key skills

• Warm and engaging with customers.
• Strong product knowledge (training provided).
• Reliable, organised, and detail-oriented.
• Strong communication and interpersonal skills.
• Well-organised with excellent attention to detail.
• Comfortable using relevant IT systems
• Ability to multitask and problem-solve in a fast-paced environment.
• Calm under pressure with a solution-focused mindset.
• A genuine passion for food, retail, and customer service and continuous improvement.

What’s in it for you?

• 28 days annual leave per year, inclusive of bank holidays
• Delicious Ottolenghi staff meals on shift and generous staff discount
• Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
• Refer a Friend Bonus: £500 for each successful referral
• Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses
• A warm, inclusive working culture where individuality, growth, and creativity are celebrated
• Enhanced Parental Pay after two years’ service
• A special birthday treat to celebrate your day
• Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
• A collaborative and creative environment where your ideas are valued

If you care about great food, great people, and doing things properly, we'd love to hear from you.