Customer-Facing Shop Assistant - Food & Service Pro

Ottolenghi; Greater London; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Staff meals

Staff discount

Healthcare plan

Refer a Friend bonus

Job summary

Ottolenghi is hiring for a customer-focused retail assistant at our Spitalfields shop in east London. You will greet customers, share product knowledge, handle transactions, maintain displays, and support stock rotation with high standards.

We value a warm, proactive approach, prior retail or hospitality experience, and a passion for food. Training is provided, along with staff meals, discount, and a collaborative, creative team environment in a fast-paced setting.

Qualifications

• Previous retail or hospitality customer service experience.
• A genuine love of food and an enthusiasm to share that with customers.
• A friendly, helpful, and proactive approach to service.

Responsibilities

• Serve customers with warmth, knowledge, and enthusiasm.
• Maintain the shop floor, deli counter, and product displays to a high standard.
• Handle transactions accurately using the till system.
• Share product knowledge and make confident recommendations to customers.
• Support stock management, including replenishment and rotation.
• Maintain food safety and hygiene standards across all product areas.
• Contribute to a positive, welcoming atmosphere in the shop.

Skills

Customer service

Communication

Attention to detail

Reliable

Problem-solving

Tools

POS system knowledge

Job description

Ottolenghi is hiring for a customer-focused retail assistant at our Spitalfields shop in east London. You will greet customers, share product knowledge, handle transactions, maintain displays, and support stock rotation with high standards.

We value a warm, proactive approach, prior retail or hospitality experience, and a passion for food. Training is provided, along with staff meals, discount, and a collaborative, creative team environment in a fast-paced setting.