Delegated Claims Oversight Specialist | Hybrid

Markel Service, Incorporated; Leeds; Hybrid; GBP 48,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Private medical insurance

Dental cover

Company pension

Life assurance

Income protection

Travel insurance

Season ticket loan

Fully funded professional资格n

Job summary

Markel is recruiting a Delegated Claims Technician in Leeds for a hybrid role, combining four days in the office with one day from home. You will oversee delegated claims providers, ensuring compliance and high service standards, while partnering with internal and external stakeholders to drive improvements across delegated arrangements.

You will analyse data, monitor performance, and support governance, onboarding and audits, contributing to a market-leading claims function at Markel.

Qualifications

• Experience in the insurance industry, ideally with delegated authority
• Strong stakeholder management and relationship-building skills
• Excellent written and verbal communication skills
• High attention to detail and organisational capability
• Experience analysing data, MI or operational reporting
• Proactive, solutions-focused mindset

Responsibilities

• Support the oversight and management of delegated claims arrangements to ensure service standards, compliance and business expectations.
• Review bordereaux, MI and performance data to identify trends, risks and improvement opportunities.
• Monitor delegated claims providers against service standards and reporting requirements.
• Assist onboarding, renewal and offboarding of delegated authority agreements.
• Build strong relationships with third-party administrators and delegated service providers.
• Support governance, oversight and audit activities and maintain regulatory records.
• Collaborate with Claims, Underwriting, Compliance and Operations teams to improve processes and delivery.

Skills

Insurance industry experience

Delegated authority

Stakeholder management

Communication skills

Attention to detail

Data analysis

Job description

Markel is recruiting a Delegated Claims Technician in Leeds for a hybrid role, combining four days in the office with one day from home. You will oversee delegated claims providers, ensuring compliance and high service standards, while partnering with internal and external stakeholders to drive improvements across delegated arrangements.

You will analyse data, monitor performance, and support governance, onboarding and audits, contributing to a market-leading claims function at Markel.