Delegated Claims Governance Specialist

Markel Corporation; Leeds; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Dental cover

Company pension scheme

Life assurance

Income protection

Season ticket loan

Fully funded professional quals

Job summary

Markel in Leeds is seeking a Delegated Claims Technician to oversee delegated claims providers, ensuring service standards, compliance and governance.

In this hybrid role, you’ll analyse bordereaux, MI and performance data, support onboarding/offboarding, and build relationships with TPAs and internal stakeholders. You’ll contribute to continuous improvement across delegated authority and claims operations, with funded professional development and a competitive package.

Qualifications

• Experience in insurance and delegated authority environments preferred.
• Strong data analysis and reporting skills (MI, dashboards).
• Excellent written and verbal communication, with stakeholder management strengths.
• Organised, detail-oriented with ability to manage multiple tasks.
• Proactive, solutions-focused mindset and ability to drive improvements.

Responsibilities

• Oversee delegated claims arrangements to meet service standards and compliance.
• Review bordereaux, MI and performance data to identify trends and improvement opportunities.
• Support onboarding, renewal and offboarding of delegated authority agreements.
• Build strong relationships with third-party administrators and service providers.
• Support governance, oversight and audit activities across delegated claims arrangements.
• Maintain delegated claims dashboards and regulatory records.
• Collaborate with Claims, Underwriting, Compliance and Operations teams.
• Identify opportunities to improve processes, controls and service delivery.

Skills

Stakeholder management

Communication

Attention to detail

Data analysis

Proactive mindset

Insurance industry experience

Job description

Markel in Leeds is seeking a Delegated Claims Technician to oversee delegated claims providers, ensuring service standards, compliance and governance.

In this hybrid role, you’ll analyse bordereaux, MI and performance data, support onboarding/offboarding, and build relationships with TPAs and internal stakeholders. You’ll contribute to continuous improvement across delegated authority and claims operations, with funded professional development and a competitive package.