Delegated Claims Governance Specialist (Hybrid)

Markel Corporation; Leeds; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Generous annual bonus

Hybrid working

25 days holiday + bank holidays

Private medical insurance

Dental cover

Company pension scheme

Life assurance

Income protection

Travel insurance

Season ticket loan

Fully funded professional qualifiers

Structured career development

Job summary

Markel Corporation in Leeds is seeking a Delegated Claims Technician to support governance and oversight of delegated claims providers. The role focuses on ensuring service standards, compliance, and strong stakeholder collaboration.

You’ll review data, oversee onboarding and renewals, and work with Claims, Underwriting and Compliance to drive continuous improvement across delegated arrangements. Hybrid working available: 4 days in the office and 1 day at home; a clear path to develop expertise

Qualifications

• Essential previous experience within the insurance industry.
• Experience in claims, delegated authority, claims operations, governance, oversight or a similar environment.
• Strong stakeholder management and relationship-building skills.
• Excellent written and verbal communication.
• High levels of attention to detail and organisational capability.
• Experience analysing data, MI or operational reporting.
• A proactive, solutions-focused mindset.
• Desirable experience working with delegated claims authority arrangements.
• Knowledge of third-party administrator (TPA) oversight.
• Exposure to bordereaux reviews, audits or compliance monitoring.
• Commercial insurance experience, although candidates from other insurance backgrounds will also be considered.

Responsibilities

• Reviewing bordereaux, management information and performance data to identify trends, risks and areas for improvement.
• Monitoring delegated claims providers against agreed service standards and reporting requirements.
• Supporting the onboarding, renewal and offboarding of delegated claims authority agreements.
• Developing strong working relationships with third-party administrators and delegated service providers.
• Supporting governance, oversight and audit activities across delegated claims arrangements.
• Maintaining delegated claims dashboards and regulatory records.
• Working collaboratively with Claims, Underwriting, Compliance and Operational stakeholders across the business.
• Identifying opportunities to improve processes, controls and service delivery.

Skills

Stakeholder management

Data analysis

Communication skills

Attention to detail

Organisational skills

Insurance industry experience

Job description

Markel Corporation in Leeds is seeking a Delegated Claims Technician to support governance and oversight of delegated claims providers. The role focuses on ensuring service standards, compliance, and strong stakeholder collaboration.

You’ll review data, oversee onboarding and renewals, and work with Claims, Underwriting and Compliance to drive continuous improvement across delegated arrangements. Hybrid working available: 4 days in the office and 1 day at home; a clear path to develop expertise