Delegated Claims Oversight Specialist

EC Insurance Company; Leeds; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Company pension scheme

Life assurance

Travel insurance

Fully funded professional courses

Job summary

Markel in Leeds is seeking a Delegated Claims Technician to support oversight of delegated claims arrangements and drive service quality. The role emphasizes governance, compliance, and collaboration with internal and external stakeholders to ensure high standards across delegated providers.

You will analyse claims data, monitor performance, and contribute to continuous improvement initiatives, while working with Claims, Underwriting, Compliance and Operations teams.

Qualifications

• Experience in claims, delegated authority, governance, or similar environment.
• Strong stakeholder management and relationship-building skills.
• Excellent written and verbal communication with high attention to detail.

Responsibilities

• Support oversight and management of delegated claims arrangements to meet service standards and regulatory requirements.
• Review data, bordereaux and performance metrics to identify trends and improvement opportunities.
• Support onboarding, renewal and offboarding of delegated authority agreements.
• Develop relationships with third-party administrators and delegated service providers.
• Assist governance, oversight and audit activities across delegated claims arrangements.
• Maintain governance and regulatory records and dashboards.

Skills

Stakeholder management

Communication skills

Attention to detail

Data analysis

MI reporting

Organisational ability

Job description

Markel in Leeds is seeking a Delegated Claims Technician to support oversight of delegated claims arrangements and drive service quality. The role emphasizes governance, compliance, and collaboration with internal and external stakeholders to ensure high standards across delegated providers.

You will analyse claims data, monitor performance, and contribute to continuous improvement initiatives, while working with Claims, Underwriting, Compliance and Operations teams.