Delegated Claims Governance Specialist

Markel International; Leeds; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Salary and bonus

Holiday buy/sell scheme

Private medical insurance

Company pension scheme

Life assurance

Income protection

Travel insurance

Season ticket loan

Fully funded professional quals

Job summary

Markel International in Leeds is seeking a Delegated Claims Technician to join our Claims team on a hybrid basis. The role focuses on overseeing delegated claims providers, ensuring service standards, compliance and governance are met, while building strong relationships with internal and external stakeholders.

The right candidate will analyse data, monitor performance and drive continuous improvement across delegated arrangements.

Qualifications

• Experience in insurance claims, delegated authority, governance or similar environments.
• Strong stakeholder management and relationship-building skills.
• Excellent written and verbal communication.
• High attention to detail and organisational ability.
• Experience analysing data, MI or operational reporting.

Responsibilities

• Oversee and manage delegated claims arrangements to ensure service standards, compliance and business expectations.
• Review management information, bordereaux and performance data to identify trends and improvement opportunities.
• Monitor delegated providers against service standards and reporting requirements.
• Support onboarding, renewal and off-boarding of delegated authority agreements.
• Develop relationships with third-party administrators and delegated service providers.
• Support governance, oversight and audit activities across delegated claims arrangements.
• Maintain delegated claims dashboards and regulatory records.
• Collaborate with Claims, Underwriting, Compliance and Operations teams.

Skills

Stakeholder management

Data analysis

Attention to detail

Communication skills

Claims experience

Job description

Markel International in Leeds is seeking a Delegated Claims Technician to join our Claims team on a hybrid basis. The role focuses on overseeing delegated claims providers, ensuring service standards, compliance and governance are met, while building strong relationships with internal and external stakeholders.

The right candidate will analyse data, monitor performance and drive continuous improvement across delegated arrangements.