Dedicated Relief Security Officer

Mitie; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

Mitie is seeking a security receptionist to deliver first-class customer service to clients, residents and visitors in a controlled environment. You will monitor CCTV and access control systems, respond to activations, and support with emergency procedures and first aid where required.

The role requires familiarity with UK Health & Safety practices, strong communication, and the ability to liaise with senior stakeholders. A professional demeanor and reliable timekeeping are essential.

Qualifications

• Security background with relevant training and certification.
• Mandatory understanding of access control and CCTV systems.
• MS Windows and MS Office proficiency.

Responsibilities

• Develop and maintain first-class customer service relations with client staff and visitors.
• Supervise CCTV, access control and other protective systems; respond to activations and incidents.
• Maintain knowledge of site procedures and emergency protocols; assist with evacuations and first aid.
• Produce incident and alarm reports; log client and security team communications.
• Escort contractors and operatives as required; conduct loss prevention and patrols.
• Manage parking lists and access passes; provide on-site cover for receptionist duties.

Skills

Security training

SIA license

First Aid

ACT Awareness

IT literacy

Physically fit

Tools

Access Control systems

CCTV

Job description

• Skills for Security trained & certificated
• SIA licensed / PSA (Ireland) licensed
• First Aid trained & certificated
• ACT Awareness certified (formally Project Griffin), as applicable
• IT literate
• Physically fit

Previous Experience

• Corporate Customer Services background (desirable)
• Ability to use MS Windows and MS Office applications
• A sound understanding of electronic security Access Control & CCTV systems (mandatory)

Personal Skills

• Customer Facing/front of house skills
• A high standard of bearing and turnout
• Excellent telephone manner
• Ability to demonstrate a commitment to delivering a high quality service
• Ability to liaise with others at all levels including senior management and customers clients
• Ability to work within established procedures and contribute positively to any improvements
• Disciplined and Professional attitude
• Proficient in written and oral communication
• Computer literate and good administration skills
• Ability to deal with and control emergency situations
• Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices and in line with UK & Ireland Health & Safety Statement of Intent
• Comply with Global banking organisation commitment to corporate social responsibility and in support of the Global banking organisation Environmental Sustainability Statement and Goals
• To read, understand and comply with Global banking organisation Code of Conduct
• Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
• Good time keeping and low sickness levels
• Should be proactive and self-motivated
• Support with holiday, sickness or extra cover when required.

Responsibilities & Specific Tasks:

• Develop and maintain first class customer service relations with client staff, business partners, key stakeholders, including landlord security team and building residents and visitors
• Supervision of CCTV, access control and other protective systems, and act as a first line response to activations & incidents, including first aid
• To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including working with landlord security teams - building lock downs, evacuation, first aid response etc.
• To produce timely reports of incidents and alarm activations, and check & log reports submitted from the security team whilst taking appropriate action, including administration of all site based and client documentation
• To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
• Escorting of contractors and cleaning operatives in line with agreed procedures
• Conduct loss prevention, internal & external patrols in line with agreed policy and procedures
• To manage and control the car parking list, visitor, contractor and temporary staff access passes and keys in line with Corporate Security standards and procedures
• To provide cover for Global banking organisation receptionist for breaks as required, including on-site client events
• To react positively and professionally in support of security operations and emergency situations as required
• Successfully complete site induction training to satisfactory standard, including completion of Global banking organisation Dawn Raids online training module within the training period; and any other Corporate Security training courses deemed appropriate by Corporate Security Management
• Complete satisfactory probationary assessment as part of personal training and development plan.

Operational Duties:

• Should be able to cover in the role of security receptionist when required.
• To maintain contact with both the client and VSG management in accordance with specific and routine instructions.
• To follow and comply with all site routine procedures.
• To maintain communications with Corporate Security and London Command Centre (LCC) in support of local and wider operations.