Relief Security Officer

Mitie Group plc.; City Of London; On-site; GBP 15,000 - 21,000; Full time

Job summary

Legal & General is seeking a Security Officer for its London office. The role combines security, safety, customer service and workplace experience to protect people, assets and information while delivering a 5-star hospitality experience.

You will be a visible ambassador, support access control, CCTV monitoring and incident response, and assist with visitor management and events. As the go-to person for queries, you will maintain professional standards, liaise with security and facilities teams,

Qualifications

• Experience in security operations and customer-focused environments.
• Understanding of access control procedures and site security.
• Ability to respond promptly to incidents and emergencies.
• Excellent communication and professional appearance.

Responsibilities

• Provide first-line security support for the London office.
• Greet visitors, assist staff and clients with directions and enquiries.
• Conduct security patrols and monitor CCTV and access systems.
• Respond to alarms, incidents and emergencies in a calm, professional manner.
• Maintain accurate incident reports and security logs.

Skills

Customer service

Security operations

Access control

Incident response

CCTV monitoring

Job description

Job objectives and responsibilities

Responsible for maintaining a safe, secure, and welcoming environment for employees, visitors, contractors, and clients across Legal & General's London office.

The role combines security, safety, customer service, and workplace experience, ensuring the protection of people, assets, information, and reputation while delivering a professional service aligned with Legal & General's commitment to a 5-star hospitality experience.

The Security Officer acts as a visible ambassador for Legal & General, providing first-line security support, incident response, visitor assistance, security patrols, and operational support to ensure the smooth running of the workplace.

• To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them

• To be highly visible, always available and the "go to" person for queries

• To be immaculately groomed, approachable, and helpful at all times

• To deliver a 5* hotel concierge style experience at all times

• Conduct internal and external security patrols using Merlin application.

• Provide a visible and professional security presence.

• Monitor visitor and contractor activity.

• Respond to incidents, alarms, and emergencies.

• Support access control and security procedures.

• Maintain accurate reports and records.

• CCTV Monitoring

• Support business continuity and operational resilience activities.

Main duties

Experience:

• Operate under a "How Can I Help" mindset

• Deliver a welcoming, professional, and customer-focused service.

• Act as an ambassador for Legal & General and provide a positive first impression to visitors and clients.

• Support employees, visitors, and contractors with queries, directions, and assistance.

• Contribute to a workplace experience aligned with 5-star hospitality standards.

• Build positive relationships with employees, workplace experience teams, facilities teams, and visitors.

• Assist with visitor registration, verification, and access arrangements.

• Provide support for VIP and executive visitors.

• Monitor visitor and contractor activity within designated areas.

• Ensure visitors and contractors comply with site rules and access requirements.

• Liaise with reception teams and hosts to support a seamless visitor experience.

• Respond to access control alarms, door-held-open alarms, and security alerts.

• Conduct access control checks and report security breaches.

• Support the effective operation of Gallagher access control systems.

• Report faults affecting access control, CCTV, alarms, and security infrastructure.

• Assist with investigations involving access control or security incidents.

• Act as a first responder to security, safety, and welfare incidents.

• Respond to medical emergencies, suspicious activity, unauthorised access, and workplace incidents.

• Support fire alarm activations, evacuations, and emergency situations.

• Escalate incidents in accordance with company procedures.

• Ensure all incidents are logged and reported accurately.

• Support events, client functions, and corporate activities.

• Assist with event access control and visitor management.

• Provide a professional security presence during high-profile meetings and events.

• Carry out opening and closing checks where required.

• Remain alert to protest activity and incidents that may affect the business.

• Provide reassurance and support to employees and visitors during periods of disruption.

• Maintain effective communication with Security Supervisors, the Security Manager, Workplace Experience team and Facilities team.

• Report security concerns promptly.

• Support operational coordination during incidents and emergencies.

• Maintain accurate security logs and records.

• Complete incident reports, patrol records, and activity reports.

• Record and report security observations and concerns.

• Support lost property procedures and key management processes when required.

• Ensure security documentation is completed accurately and on time.

• Any reasonable management requests.