Derbion - Security Officer

Derbion; East Midlands; Hybride; GBP 12 000 - 17 000; Plein temps

Résumé du poste

Derbion is seeking a Security Officer to support the Security Manager in delivering exemplary security and customer service on-site. You will be the public face of the security team, maintaining professionalism, assisting visitors and tenants, and patrolling across the site as part of a rota pattern.

The role requires a valid SIA Door Supervision licence, a customer-focused mindset, and the ability to remain calm under pressure. Own transport or reliable public transport access is preferred.

Qualifications

• Own transport or access to transport
• Proven track record delivering security solutions to internal client base
• SIA Door Supervision licence
• Experience in a customer-focused environment
• First aid qualification or willingness to obtain

Responsabilités

• Be part of a team in a rosta pattern.
• Interact with visitors and tenants to provide a first-class security and customer service.
• Carry out regular patrols across the site as directed.
• Ensure compliance with internal procedures and site policies.
• Respond promptly to security issues and incidents.
• Maintain professional, courteous conduct and a smart appearance at all times.
• Provide assistance to visitors and contractors while adhering to site procedures.
• Liaise with the Security Manager and brief colleagues on incidents as required.
• Manage emergencies including fire and bomb threats while keeping the client informed.
• Maintain site records and ensure accurate reporting of incidents.

Connaissances

Verbal communication

Written communication

Independent work

Smart appearance

Flexible attitude

Description du poste

Working Hours:

40 hours - 4 on 4 off on a rotational pattern

Description:

Purpose of the Role
The Security Officer is accountable to the Security Manager for the support and delivery of security within the
site. The Security Officer will ensure exemplary standards of security and customer service are provided to the
client and visitors to the site at all times. The Security Officer is the public face of the security team and should
act with professionalism at all times, a can do attitude is essential in this highly influential role.

Key Responsibilities

• To be part of a team in a rosta pattern.
• To readily interact with all visitors / tenants within the buildings, delivering a first class customer focused service.
• Carry out regular patrols of the various buildings detailed in the site Assignment Instructions being proactive at all times.
• Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies
• Ensure a timely response to all security issues and events
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to be of assistance to visitors to the buildings proactively offering assistance wherever opportunities arise.
• To ensure that the site is a safe and non-threatening environment for all visitors / tenants.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
• Intelligent understanding of human behavior, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
• Maintain vigilance and highlight / manage unauthorised access by banned persons.
• Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
• Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
• Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Report any event that may be detrimental to the fulfillment of the provision of security on site to the Security Supervisor/Security Manager.
• Support the Security Manager with any internal / external audits in line with company polices and procedures.
• Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
• Undertake any other reasonable duties as required to meet the needs of the business
• Ensure a timely response to all security issues and events.

Experience:

QUALIFICATIONS AND EXPERIENCE

Essential:

• Own transport /use of public transport
• Successful track record of delivering security solutions to internal client base
• SIA Door Supervision licence
• Experience of working in a customer focussed environment
• First aid qualified or willing to work towards qualification

Desirable:

• CCTV SIA Licence
• Professional or further qualification in Security

COMPETENCIES

• Good verbal and written communication skills.
• Able to articulate clearly and credibly with the client, senior managers and all staff.
• Capability to work unsupervised and take responsibility
• Aptitude to remain calm under pressure
• Smart appearance
• Flexible/Can Do
• AttitudeSmart appearance