Dedicated Customer Escalation Manager- West Midlands

Vergo Pest Management Ltd; Coventry; On-site; GBP 34,200 - 41,800; Full time

Benefits offered by this job

Competitive Salary

Pension scheme

Bonus schemes

Company Car

25 Days Holiday per annum

Uniform

Healthcare cash plan

Life Assurance

WeCare employee assistance

Employee referral programme

Job summary

Vergo Pest Management Ltd is seeking a dedicated Customer Escalation Manager to own escalation across Birmingham, Coventry and Worcester. You will be the first point of contact for stakeholders, resolve pest problems, and drive a high quality pest control service across the customer's estate.

You will produce comprehensive treatment plans, assess work quality, and lead presentations and site meetings with customers, guiding all stakeholders toward pest-free sites and consistently meeting Vergo's

Qualifications

• Full valid driving licence required.
• Higher level industry qualification (BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management) required.
• Proven experience in pest control.
• Good written English.
• Strong analytical and root cause analysis skills.
• Self-motivated, proactive and forward thinking.
• Confident written and oral communicator.
• Strong negotiation skills.
• Good presentation skills.
• 2 years experience servicing a food retailer (desirable).

Responsibilities

• Own escalation process for pest issues and drive resolution.
• Develop comprehensive treatment plans for escalated sites.
• Lead stakeholder meetings and ensure pest-free, proofed sites.

Skills

Driving licence

Pest control experience

Written English

Analytical skills

Proactive mindset

Communication skills

Negotiation skills

Presentation skills

Food retailer experience

Education

BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management

Job description

We have an excellent opportunity for a Customer Dedicated Escalation Manager, to join us. Working in Birmingham, Coventry and Worcester.

Vergo is the UK’s largest independent pest management provider, with over 40 years’ experience supporting some of the country’s most recognised retail and food brands. This is an autonomous role, with full engagement from the Customer and Vergo Senior Management Team. Your focus will be to reduce ongoing pest issues and drive a quality pest control service across the customer's estate.

Job Purpose

You will be the first point of contact for all stakeholders both internally and externally. You will resolve pest problems and reduce pest risk by taking a hands on approach to solving pest issues. Taking ownership of sites that have reached escalation, you will be responsible for producing comprehensive treatment plans and assess the quality of work being undertaken. You will create escalation programmes to ensure property is left both pest free and effectively proofed, against any future pest ingress. Presentations and site meetings with the customer; leading all stakeholders along the journey to a pest free site, will be part of your key duties, resulting in the expected standards being delivered to the customer.

Your Skills And Experience

• Full valid driving licence.
• Higher level Industry Qualification (BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management).
• Proven experience working in Pest Control.
• Good standard of written English.
• Excellent analytical skills and experience in problem solving/root cause analysis.
• Self-motivated, proactive and forward thinking.
• Confident communicator both written and oral.
• Negotiation skills.
• Presentation skills.
• 2 years experience in servicing a food retailer. (Desirable)

What We Can Offer You

• Competitive Salary
• Contributory Pension Scheme
• Bonus schemes
• Company Car
• 25 Days Holiday per annum, plus bank holidays
• Uniform
• Healthcare cash plan
• Life Assurance
• WeCare employee assistance, including 24/7 access to GP's, get fit programmes and retailer discounts
• Employee referral programme

Location: West Midlands

Department: Operations - General Pest Control

Job Title: Dedicated Customer Escalation Manager- West Midlands

Salary: £38,000

Experience: Pest Control, Infestation

City: Birmingham, Coventry, Worcester

Country: United Kingdom