Pest Control Customer Escalation Lead

Vergo Pest Management Ltd; Coventry; On-site; GBP 34,200 - 41,800; Full time

Benefits offered by this job

Competitive Salary

Pension scheme

Bonus schemes

Company Car

25 Days Holiday per annum

Uniform

Healthcare cash plan

Life Assurance

WeCare employee assistance

Employee referral programme

Job summary

Vergo Pest Management Ltd is seeking a dedicated Customer Escalation Manager to own escalation across Birmingham, Coventry and Worcester. You will be the first point of contact for stakeholders, resolve pest problems, and drive a high quality pest control service across the customer's estate.

You will produce comprehensive treatment plans, assess work quality, and lead presentations and site meetings with customers, guiding all stakeholders toward pest-free sites and consistently meeting Vergo's

Qualifications

• Full valid driving licence required.
• Higher level industry qualification (BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management) required.
• Proven experience in pest control.
• Good written English.
• Strong analytical and root cause analysis skills.
• Self-motivated, proactive and forward thinking.
• Confident written and oral communicator.
• Strong negotiation skills.
• Good presentation skills.
• 2 years experience servicing a food retailer (desirable).

Responsibilities

• Own escalation process for pest issues and drive resolution.
• Develop comprehensive treatment plans for escalated sites.
• Lead stakeholder meetings and ensure pest-free, proofed sites.

Skills

Driving licence

Pest control experience

Written English

Analytical skills

Proactive mindset

Communication skills

Negotiation skills

Presentation skills

Food retailer experience

Education

BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management

Job description

Vergo Pest Management Ltd is seeking a dedicated Customer Escalation Manager to own escalation across Birmingham, Coventry and Worcester. You will be the first point of contact for stakeholders, resolve pest problems, and drive a high quality pest control service across the customer's estate.

You will produce comprehensive treatment plans, assess work quality, and lead presentations and site meetings with customers, guiding all stakeholders toward pest-free sites and consistently meeting Vergo's