Deck Customer Service Assistant

Thames Clippers; Greater London; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Salary Sacrifice Pension up to 10%

Auto-Enrolment Pension 5% employee + 3

Free travel on Uber Boats by Thames Cl

25% off food and drinks on board

BUPA Cash Plan

Private Medical Insurance

Employee Assistance Programme

Flexible working hours

Job summary

Uber Boat by Thames Clippers in London is seeking a Deck Customer Service Assistant to work with the crew to ensure safety and a great passenger experience. You will help with ticket checks, information delivery, and onboard support across busy services.

The role involves vessel cleaning, safety checks, and stock control, with flexible hours and a range of employee benefits. Apply to join a team dedicated to safe, high-quality passenger care.

Qualifications

• Previous, relevant working experience within a Customer Service environment.

Responsibilities

• Assist the Master / Mate in safe vessel operation and management.
• Ensure passengers have correct ticket type per Pay Before You Travel.
• Assist with cleaning and maintenance of the vessel.
• Assist OSCA/OCSA with customer service and stock control.
• Support safety checks and compliance with SMS/ISM and health & safety policies.
• Play health and safety announcements and report defects.
• Assist securing vessels alongside piers.
• Record passenger numbers on relevant systems and advise loading space.
• Provide a friendly welcome, information, and a farewell to passengers.
• Assist in bunkering of fresh water and fuel.

Skills

Customer Service experience

Job description

Uber Boat by Thames Clippers | Full time

Deck Customer Service Assistant

London, United Kingdom | Posted on 07/10/2026

This role works in close collaboration with the crew on board the vessel to ensure the safety and

great customer experience of our passengers.

KEY RESPONSIBILITIES

• To assist the Master / Mate in the safe operation of the vessel, whilst carrying out safe and efficient vessel management duties.
  
• To ensure that all passengers have the correct ticket type for their journey in line with our Pay Before You Travel Policy.
  
• To assist the Master / Mate / OSCA in cleaning and maintenance of the vessel.
  
• To assist the OCSA where required with delivery of customer service & stock control, working in partnership to improve the customer experience
  
• To assist in safety checks of the vessel’s equipment in accordance with the requirements of SMS and ISM. Ensure compliance with all Health and Safety regulations and safe working practices as required by current legislation and the Company’s health and safety Policy and practices.
  
• To ensure that health and safety and all other automated announcements are played reporting any defects to the on board Mate.
  
• To assist with securing vessels alongside piers as directed by the Master and Mate.
  
• To ensure that passenger numbers are recorded correctly on all relevant systems, advising team mates on the piers where necessary of the amount of space left on board before the loading process commences.
  
• To ensure that all customers receive a friendly welcome on board, are given any further information they may require with supporting literature and are given a fond farewell at the end of their journey.
  
• To assist in the bunkering of fresh water and fuel
  

Requirements

QUALIFICATIONS & EXPERIENCE

Previous, relevant working experience within a Customer Service environment

We offer two pension scheme options:

• Salary Sacrifice Scheme: Scaled contributions with employer contributions up to 10% of gross salary
  
• Auto-Enrolment Scheme: Employee contribution of 5% with an employer contribution of 3%
  
• Free travel on all Uber Boats by Thames Clippers & employee ferry
  
• 25% off food and drinks on board or at Clipper Lounge, Embankment
  
• BUPA Cash Plan available from day one of employment
  
• Private Medical Insurance with BUPA Healthcare
  
• Employee Assistance Programme (EAP) providing confidential support
  
• Flexible working hours to support work–life balance