Debt Solutions Advisor

MoneyPlus; Greater Manchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Cashback healthcare plan

Discounted gym

Cycle to work

Professional training

Annual team events

Job summary

MoneyPlus is recruiting Customer Advisors to support and advise customers on debt solutions. Based in Manchester, the role focuses on onboarding new customers, advising on suitable debt solutions, and managing ongoing customer relationships across a national reach.

We value empathy, resilience, and a proactive approach, with role responsibilities spanning customer conversations, recommendations, and cross-team collaboration in a fast-paced environment.

Qualifications

• Rich conversations with customers, understanding their circumstances.
• Ability to make recommendations based on customer needs.
• Handle high volumes of calls with adaptability.
• Coordinate with multiple teams across the business.
• Listen actively and use objection handling when needed.

Responsibilities

• Have rich conversations with customers, understanding their individual circumstances.
• Make recommendations on suitable solutions based on what you’ve learnt about your customer.
• Handle high volumes of calls, adapting your approach to suit the caller and their individual needs.
• Liaise with multiple teams across the business, building your internal relationships and networks.
• Listen actively and use your objection handling skills where necessary to ensure solution value.
• Keep your admin up to date, connecting with your peers, team leaders and managers.

Skills

Communication skills

Empathy

Resilience

Problem solving

Job description

MoneyPlus is recruiting Customer Advisors to support and advise customers on debt solutions. Based in Manchester, the role focuses on onboarding new customers, advising on suitable debt solutions, and managing ongoing customer relationships across a national reach.

We value empathy, resilience, and a proactive approach, with role responsibilities spanning customer conversations, recommendations, and cross-team collaboration in a fast-paced environment.