Resolution Officer - Self-Employed (Part-Time)

Marston Holdings Limited; Lincoln; Vor Ort; GBP 24.000 - 28.000; Teilzeit

Benefits dieser Stelle

Flexible schedule

Flexible start times

Mon–Fri or Sat work

Guaranteed daily rate

Full training and support

UK-wide opportunities

Zusammenfassung

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent (Self-Employed, Part-Time) to visit residential and commercial properties on behalf of our clients. You will work on resolving customer accounts, reconnecting services, and supporting those in financial difficulty.

Flexible weekdays and 8-hour days are offered. A guaranteed daily rate of £130–£150 applies, with full training and UK-wide opportunities available.

Qualifikationen

• Full UK driving licence
• Access to own vehicle with business insurance
• ULEZ compliance when working in London
• Clean DBS check
• Healthy credit history
• CCJs considered if repayment arrangements exist

Aufgaben

• Carry out field visits to residential and commercial properties on behalf of clients
• Resolve customer accounts and reconnect services
• Support customers experiencing financial difficulty
• Collect accurate utility meter readings

Kenntnisse

Organisational skills

Negotiation

Case-management

Communication

Independent work

Jobbeschreibung

Resolution Officer - Self-Employed (Part-Time)

Self-Employed | Part-Time only - Minimum 2 Weekdays per week, 8 hours per day

Guaranteed Daily Rate: £130–£150 (depending on skills and experience)

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

What Is a Resolution Field Agent?

Key Workstreams

• Commercial & Residential Utilities – Discussing and resolving utility accounts
• Communication & Reconnection – Reconnecting customers with our clients and their services
• Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
• Utility Meter Reads – Collecting accurate utility meter readings

Working Pattern & Benefits

• Flexible working – minimum 2 Weekdays per week, 8 hours per day
• Flexible start times
• Monday to Friday or Saturdays (subject to client business hours)
• Guaranteed daily rate
• Full training and continuous support
• Opportunities to progress and explore different roles within the business
• UK-wide opportunities (work allocated within pre-agreed postcode areas)

Requirements

• Full UK driving licence
• Access to own vehicle with business insurance
• ULEZ-compliant vehicle (required when working within London ULEZ zones)
• Clean DBS check
• Healthy credit history
• CCJs considered in adverse circumstances where repayment arrangements are in place
• Strong organisational, negotiation, and case-management skills
• Ability to communicate professionally and effectively with customers and clients
• Ability to work independently while following company policies, procedures, and objectives
• Ability to identify and manage disputes in line with company procedures
• Open to coaching and feedback to continuously improve performance

About Us

• Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
• We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
• We offer full training that develops valuable, transferable skills and helps unlock your full potential.