Debt Recovery Team Leader: Lead, Develop & Deliver Results

Flint Bishop Solicitors; East Midlands; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Car parking

Career development

25 days holiday

Holiday carryover

Birthday day off

Staff discounts

Social events

Legal service discounts

Competitive salary

Bonus potential

Job summary

Flint Bishop Solicitors in Derby is seeking a Team Leader for the Debt Recovery department. The role involves supervising Legal Recoveries Specialists handling pre-litigated matters and high-volume calls to recover aged debt, reporting to the Debt Recovery Manager and Head of Debts Services.

The Team Leader will oversee quality, training opportunities, and performance against KPIs while managing key client accounts and revenue updates.

Qualifications

• Preferably experience in debt recovery within an energy or utilities setting.
• Supervisory experience in a contact centre or legal setting is preferred.
• Able to work independently and manage your own caseload.
• Genuine interest in working in a contentious area of law.
• Strong time management and ability to meet tight deadlines with caseloads.

Responsibilities

• Supervise day-to-day work of Legal Recoveries Specialists in Debt Recovery.
• Coordinate with Debt Recovery Managers on department matters and ensure smooth processes between pre- and post-litigation.
• Manage a senior-level debt recovery caseload.
• Contribute to business development, client pitches, tenders and client meetings.
• Ensure department financial targets are met at personal and team levels.
• Enforce firm-wide and departmental SLAs and procedures.
• Support junior fee-earners with caseloads and guidance.
• Conduct regular file reviews and use findings for development.
• Produce management information for Debt Recovery Managers.
• Liaise with clients as day-to-day contact.
• Upskill knowledge of litigation and debt recovery to share with the team.

Skills

Debt recovery experience

Supervisory experience

Caseload management

Time management

Interest in contentious law

Job description

Flint Bishop Solicitors in Derby is seeking a Team Leader for the Debt Recovery department. The role involves supervising Legal Recoveries Specialists handling pre-litigated matters and high-volume calls to recover aged debt, reporting to the Debt Recovery Manager and Head of Debts Services.

The Team Leader will oversee quality, training opportunities, and performance against KPIs while managing key client accounts and revenue updates.