Team Leader

Flint Bishop Solicitors; Swansea; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Career development

25 days holiday

Holiday carry over

Birthday day off

Staff discounts

Job summary

Flint Bishop Solicitors in Swansea is seeking a Team Leader to supervise Recoveries Specialists handling pre-litigated debt matters and high-volume calls for major clients. The role focuses on daily supervision, performance reviews, and driving improvements while reporting revenues and KPI outcomes.

The position is office-based, full-time (37.5 hours per week), reporting to the Head of Recoveries. The department collaborates across pre- and post-litigation stages and aims to exceed financial

Qualifications

• Debt recovery experience, preferably in energy or utilities setting.
• Supervisory experience in a contact centre or legal setting.
• Excellent time management and ability to meet tight deadlines with caseloads.

Responsibilities

• Supervise day-to-day work of Recoveries Specialists for non-contested clients.
• Coordinate with Debt Recovery Managers and Head of Debts Services on departmental matters.
• Manage own senior-level debt recovery caseload and participate in client meetings where needed.
• Contribute to business development activities, including client pitches and tenders.

Skills

Debt recovery experience

Supervisory experience

Time management

Job description

Team Leader

Department: Debt Recovery

Employment Type: Permanent - Full Time

Location: Swansea

Description

Flint Bishop are a leading legal services provider with an award winning and nationally recognised debt recovery business. We work for some of the UK leading brands and many recognised household names that provide services and goods to UK businesses nationwide.

The Team Leader is responsible for supervising a team of Recoveries Specialists who are responsible for taking on pre-litigated matters and making and receiving high volumes of calls of behalf of the firm’s clients to recover aged debt.

The role focuses largely on day-to-day supervision of the team, conducting reviews on the Recoveries Specialists matters, overseeing call performance and making recommendations for training and continuous improvements.

The Team Leader will also be responsible for dealing with their own matters for key client accounts and will also provide the department managers with updates on revenues recovered and performance against set KPIs.

Team Leader reports to the Head of Recoveries and the Head of Debts Services.

The roles are office-based Monday to Friday, 37.5 hours per week

Key Responsibilities

• Supervise the day-to-day work and operations of the Recoveries Specialists in the Debt Recovery team, specifically focusing on the non-contested clients.
• Work closely with the Debt Recovery Managers and Head of Debts Services on departmental matters, ensuring a smooth process between pre & post-litigation matters.
• Run own senior-level caseload of debt recovery matters.
• Contribute to business development activities for the department, including working on client pitches and tenders and attending client meetings where necessary.
• Ensure financial targets are met within the department, both on a personal and team level.
• Ensure that all firm-wide and departmental SLAs and procedures are followed.
• Assist junior fee-earner with their own caseload; offering support and guidance where needed.
• Run regular file reviews of fee-earners, raise any issues arising and use this as an ongoing developmental tool.
• Produce management information as required by the Debt Recovery Managers.
• Liaise directly with clients where necessary and be their day-to-day contact.
• Continually upskill personal knowledge of the litigation process and Debt Recovery, become an expert in all matters and share this with the wider team.

Skills, Knowledge and Expertise

You will:

• Preferably have prior debt recovery experience in an energy or utilities setting
• Previous supervisory experience in a contact centre environment or legal setting
• Have excellent time management skills and the ability to work to tight deadlines with your caseloads

Disclosure will be required in the event that a position is offered.

Financial checks will be required in the event that a position is offered.

Benefits

What we offer?

• Competitive salary
• Bonus potential
• Career development opportunities
• 25 days holiday plus bank holidays
• Options to buy & sell 1 weeks holiday
• 1 weeks holiday carry over
• Extra day off for your birthday
• Staff card discount scheme for local shops
• Social days and evenings on the firm
• Staff discounts on legal services