Team Leader

Flint Bishop; Swansea; On-site; GBP 36,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Career development opportunities

25 days holiday plus bank holidays

Holiday carry over

Job summary

Flint Bishop is seeking a Team Leader for the Debt Recovery department in Swansea. The role centers on supervising Recoveries Specialists handling high volumes of calls for pre-litigation debt recovery on behalf of key clients.

You will review matters, monitor call performance, and drive training and continuous improvement while reporting revenues recovered and KPI performance to department heads.

Qualifications

• Experience in debt recovery, preferably in energy/utilities sector.
• Prior supervisory experience in a contact centre or legal setting.
• Ability to manage multiple caseloads and meet tight deadlines.

Responsibilities

• Supervise day-to-day operations of the Recoveries Specialists in the Debt Recovery team.
• Collaborate with Debt Recovery Managers and Head of Debts Services to ensure smooth pre- and post-litigation processes.
• Manage a senior-level caseload of debt recovery matters and contribute to client pitches and meetings.

Skills

Debt recovery exp

Supervisory experience

Time management

Job description

Flint Bishop are a leading legal services provider with an award winning and nationally recognised debt recovery business. We work for some of the UK leading brands and many recognised household names that provide services and goods to UK businesses nationwide.

Department: Debt Recovery

Location: Swansea

The Team Leader is responsible for supervising a team of Recoveries Specialists who are responsible for taking on pre-litigated matters and making and receiving high volumes of calls of behalf of the firm’s clients to recover aged debt.

The role focuses largely on day-to-day supervision of the team, conducting reviews on the Recoveries Specialists matters, overseeing call performance and making recommendations for training and continuous improvements.

The Team Leader will also be responsible for dealing with their own matters for key client accounts and will also provide the department managers with updates on revenues recovered and performance against set KPIs.

Team Leader reports to the Head of Recoveries and the Head of Debts Services.

The roles are office-based Monday to Friday, 37.5 hours per week

Key Responsibilities

• Supervise the day-to-day work and operations of the Recoveries Specialists in the Debt Recovery team, specifically focusing on the non-contested clients.
• Work closely with the Debt Recovery Managers and Head of Debts Services on departmental matters, ensuring a smooth process between pre & post-litigation matters.
• Run own senior-level caseload of debt recovery matters.
• Contribute to business development activities for the department, including working on client pitches and tenders and attending client meetings where necessary.
• Ensure financial targets are met within the department, both on a personal and team level.
• Ensure that all firm-wide and departmental SLAs and procedures are followed.
• Assist junior fee-earner with their own caseload; offering support and guidance where needed.
• Run regular file reviews of fee-earners, raise any issues arising and use this as an ongoing developmental tool.
• Produce management information as required by the Debt Recovery Managers.
• Liaise directly with clients where necessary and be their day-to-day contact.
• Continually upskill personal knowledge of the litigation process and Debt Recovery, become an expert in all matters and share this with the wider team.

Skills, Knowledge And Expertise

You will:

• Preferably have prior debt recovery experience in an energy or utilities setting
• Previous supervisory experience in a contact centre environment or legal setting
• Have excellent time management skills and the ability to work to tight deadlines with your caseloads

Disclosure will be required in the event that a position is offered.

Financial checks will be required in the event that a position is offered.

Benefits

What we offer?

• Competitive salary
• Bonus potential
• Career development opportunities
• 25 days holiday plus bank holidays
• Options to buy & sell 1 week's holiday
• 1 week's holiday carry over
• Extra day off for your birthday
• Staff card discount scheme for local shops
• Social days and evenings on the firm
• Staff discounts on legal services