Recovery Officer

Reed Talent Solutions; Maidenhead; Hybrid; GBP 20,000 - 29,000; Full time

Benefits offered by this job

Hybrid work

Temporary contract

Job summary

Reed Talent Solutions is seeking an experienced Debt Recovery Officer to join a busy Adult Social Care Debt Recovery team on a temporary basis. The role involves managing a varied caseload, negotiating repayment arrangements, and supporting customers while achieving recovery outcomes.

The position is hybrid with an ASAP start, initial on-site training, and a 2-3 day training period per week, then about 2 days per week on-site. Interview via MS Teams.

Qualifications

• Previous Debt Recovery or Debt Collection experience.
• Experience managing high-volume caseloads.
• Strong administration and data management skills.
• Excellent communication and negotiation skills.
• Ability to work independently and prioritise workloads effectively.
• Experience within a Local Authority or Public Sector environment is highly desirable.
• Experience with Adult Social Care debt recovery would be advantageous.

Responsibilities

• Manage Adult Social Care debt recovery cases and pursue outstanding balances.
• Monitor debt accounts and implement appropriate recovery action.
• Negotiate repayment arrangements with customers and their representatives.
• Liaise with Adult Social Care teams, internal departments and external stakeholders.
• Handle customer enquiries via telephone, email and written correspondence.
• Maintain accurate records, case notes and recovery activity.
• Support collection targets while delivering excellent customer service.
• Manage sensitive conversations with vulnerable customers, including elderly residents and individuals receiving care support.

Skills

Debt recovery

High-volume caseloads

Administration & data

Communication & negotiation

Independent work

Public sector experience

Mosaic knowledge

Tools

Mosaic

Job description

We are currently recruiting for an experienced Debt Recovery Officer to join a busy Adult Social Care Debt Recovery team on a temporary basis. This is an excellent opportunity for someone with debt recovery experience to manage a varied caseload, negotiate repayment arrangements and support customers while delivering effective recovery outcomes.

• Contract: November 2026
• ASAP start
• £17.73 per hour
• Working Pattern: Full Time
• Working Arrangement: Hybrid
• Office Attendance: Initially 2-3 days per week for training, then approximately 2 days per week
• Interview Process: One-stage MS Teams interview

Key Responsibilities:

• Manage Adult Social Care debt recovery cases and pursue outstanding balances.
• Monitor debt accounts and implement appropriate recovery action.
• Negotiate repayment arrangements with customers and their representatives.
• Liaise with Adult Social Care teams, internal departments and external stakeholders.
• Handle customer enquiries via telephone, email and written correspondence.
• Maintain accurate records, case notes and recovery activity.
• Support collection targets while delivering excellent customer service.
• Manage sensitive conversations with vulnerable customers, including elderly residents and individuals receiving care support.

Required Skills & Experience:

• Previous Debt Recovery or Debt Collection experience.
• Experience managing high-volume caseloads.
• Strong administration and data management skills.
• Excellent communication and negotiation skills.
• Ability to work independently and prioritise workloads effectively.
• Experience within a Local Authority or Public Sector environment is highly desirable.
• Experience with Adult Social Care debt recovery would be advantageous.
• Knowledge of Mosaic or similar case management systems is beneficial.

What We're Looking For:

• Professional and empathetic approach.
• Strong attention to detail and accuracy.
• Confidence dealing with sensitive financial matters.
• Ability to follow established processes and work collaboratively within a team.
• Excellent time management and accountability.