Debt Collector – Income Management

TN United Kingdom; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Debt Collector to join their Income Management Team in Peterborough. This fixed-term role involves engaging directly with residents to manage rent arrears, ensuring a high-quality service in a supportive environment. You will play a crucial role in assessing financial needs and creating manageable payment plans while maintaining accurate records. If you're passionate about helping others and have experience in income collection, this opportunity offers a chance to make a significant impact in the community. Join a team that values proactive engagement and customer care.

Benefits

Car allowance of £1800 per annum

Qualifications

• Experience in income collection and debt recovery processes.
• Ability to manage own workload and delegate tasks appropriately.

Responsibilities

• Visiting households in arrears to collect payments and make agreements.
• Engaging with residents to build relationships and reduce arrears.

Skills

Income collection

Debt recovery

Communication skills

ICT skills

Tools

Microsoft Office

Job description

Debt Collector – Income Management, Peterborough

Location: Peterborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 377855b8071e

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

This is a fixed-term role for 12 months, working Monday to Friday from 0900 to 1700 hrs.

Due to an internal secondment, Cross Keys Homes is offering a fantastic opportunity to join the Income Management Team as a Debt Collector. The role involves visiting CKH residents to collect rent and reduce arrears.

The role requires visiting tenants and performing some administrative tasks that can be done from home. You will need a suitably insured vehicle, for which an additional car allowance of £1800 per annum is provided.

Key Responsibilities include:

• Visiting households in arrears, collecting payments where possible, and making payment agreements according to CKH policies.
• Engaging proactively with residents to offer early intervention, build positive relationships, and gather information to reduce arrears and maximize income.
• Providing high-quality services within a pressurized environment.
• Informing residents accurately about their rent status and recovery procedures.
• Assessing residents' needs and reaching realistic, affordable payment plans based on financial information.
• Maintaining timely and accurate records in internal IT systems.
• Signposting residents to internal teams, statutory, and voluntary agencies for support with welfare benefits and debt issues.
• Participating in delivering a high-quality, responsive, and professional service aligned with Equal Opportunities and Customer Care policies.
• Adhering to Data Protection laws to ensure residents' confidentiality.

Essential Criteria:

• Experience in income collection and debt recovery processes.
• Experience dealing with the public in challenging situations, in person, via telephone, and in writing.
• Experience supporting vulnerable people and working with diverse customer bases, including those for whom English is not the first language.
• Ability to manage own workload and delegate tasks appropriately.
• Good ICT skills, with experience using Microsoft Office applications.