Telephone Collections Agent

Yü Group; East Midlands, Leicester; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a forward-thinking energy provider as a Telephone Collections Agent, where your negotiation skills will play a crucial role in debt recovery. This position offers a supportive environment focused on professional development and performance-based bonuses. You will engage with customers to resolve overdue debts while maintaining positive relationships, and collaborate with teams for a unified approach. With generous benefits, including annual leave and training opportunities, this is a chance to be part of a growing team that values motivated individuals eager to make an impact.

Benefits

24 days annual leave + bank holidays

Day off on your birthday

Learning and development opportunities

Generous bonus scheme based on performance

Annual leave purchase option

Opportunities for supervisory and management training

Employee perks and support

Pension plan

Death in service and critical illness cover

Recognition and rewards

Qualifications

• Strong negotiation and customer service skills are essential.
• Detail-oriented with an analytical mindset to resolve financial issues.

Responsibilities

• Negotiate with customers to resolve overdue debts.
• Develop sustainable payment solutions for customers.
• Manage debt recovery and prioritize high-risk cases.

Skills

Negotiation Skills

Customer Service Skills

Communication Skills

Analytical Mindset

Flexibility

Education

Experience as Telephone Collections Agent

Experience as Credit Controller

Job description

Telephone Collections Agent

Department: YUR - 2120 - Debt Enforcement & Mgt

Employment Type: Permanent - Full Time

Location: Leicester

Reporting To: Collections Manager

Compensation: £24,750 - £26,000 / year

Description

Reports to: Collections Manager

Location: Leicester LE3 5BZ

Working hours: Monday to Friday, 37.5 hours a week. Part-time considered. Salary: £25,000

Bonus: Opportunity to earn £1250 every 3 months.

Join Our Growing Team and Help Us Lead the Way!

We’re one of the UK’s most successful energy providers, helping thousands of commercial businesses thrive. We’ve achieved incredible things so far, but we’re only just getting started—and we want you to be part of our exciting journey.

Due to our rapid growth, we’re now looking for dynamic, talented individuals to join our team as Telephone Collections Agent. This role involves negotiation, relationship building, and delivering results in energy debt recovery.

At Yü, we believe that positive, motivated people are key to our success. We offer a supportive work environment, professional development opportunities, and the chance to earn quarterly performance bonuses.

Passionate and motivated individuals are the driving force behind our growth, and you could be part of our success story.

What We Need from Yü

Here’s what you’ll be doing:

• Negotiating with customers: Resolve overdue debts while maintaining positive relationships.
• Developing payment solutions: Understand customers’ financial situations and negotiate sustainable payment plans.
• Managing debt recovery: Progress cases efficiently, prioritize higher-risk cases, and resolve issues promptly.
• Collaborating with teams: Work closely with internal and external teams for a unified approach.
• Providing updates: Prepare management reports on your performance and success.

About Yü

If you have what it takes, you could be just what we’re looking for…

• Strong Negotiation Skills: Skilled at negotiating win-win solutions and managing sensitive conversations.
• Previous Experience: Experience as a Telephone Collections Agent, Credit Controller, or Collections Advisor is beneficial, but strong negotiation and customer service skills are essential.
• Energy Industry Knowledge: Helpful but not essential; ability to resolve financial issues is most important.
• Communication Skills: Excellent communicator, able to build rapport with stakeholders.
• Analytical Mindset: Detail-oriented, curious, and able to find solutions and improve processes.
• Motivation: Driven by success, eager to develop professionally and personally.
• Team Spirit: Able to work independently and collaboratively.
• Flexibility and Results-Driven: Adaptable, target-focused, and efficient in managing time.

Yü Comes First

Our employee benefits include:

• 24 days annual leave + bank holidays
• Day off on your birthday
• Learning and development opportunities
• Generous bonus scheme based on performance
• Annual leave purchase option
• Opportunities for supervisory and management training
• Training in our sister business, Yu Smart
• Employee perks and support
• Pension plan
• Death in service and critical illness cover
• Recognition and rewards
• Modern working environment
• Opportunity to earn £1250 in bonuses every 3 months

This position does not meet UK Visa & Immigration sponsorship criteria for Skilled Worker visas; only applicants with indefinite right to work in the UK will be considered.

If you need reasonable adjustments for your application, please let us know.