Debt Collections Specialist — Negotiation & Guidance

Inneo Recruitment; Manchester; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Bonus: up to 5% quarterly

Employee discount

Free parking

On-site parking

Job summary

A leading recruitment agency is seeking a Collections Agent to join their team in Manchester. The role involves negotiating payments with debtors and assisting them in resolving their debt issues, while achieving performance standards. The ideal candidate will have exceptional communication and negotiation skills, experience in customer service, and the ability to work under pressure. This position offers a bonus scheme based on performance.

Qualifications

• Exceptional verbal and written communications skills.
• Excellent negotiation skills managing challenging customers.
• Experience in customer service or call centre environments.

Responsibilities

• Negotiate payments with debtors and assist with resolution of debt issues.
• Identify customers with potential vulnerabilities and escalate as needed.
• Meet or exceed minimum collections and performance standards.

Skills

Exceptional verbal and written communications skills

Excellent negotiation skills

Strong track record of achieving targets

Ability to work under pressure

Flexible with interpersonal skills

Well organised with attention to detail

Education

Experience in a call centre or customer service

Job description

A leading recruitment agency is seeking a Collections Agent to join their team in Manchester. The role involves negotiating payments with debtors and assisting them in resolving their debt issues, while achieving performance standards. The ideal candidate will have exceptional communication and negotiation skills, experience in customer service, and the ability to work under pressure. This position offers a bonus scheme based on performance.