Debt Collections Agent

Duval Associates Ltd - Permanent Recruitment Specialists; Stoke-on-Trent; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading recruitment specialist is looking for a Debt Collections Agent in Stoke-on-Trent, offering a full-time permanent position with generous benefits, including 35 days of holiday and comprehensive training. Ideal candidates will possess empathy, resilience, and excellent communication skills, working in a fast-paced environment to provide effective solutions for customers.

Benefits

35 days holiday including bank holidays

Good bonus

Free fruit

Social events throughout the year

Excellent training

Qualifications

• Experience in a call center environment preferred.
• Excellent listening and communication skills.
• Ability to remain calm under pressure.

Responsibilities

• Answer incoming calls and provide solutions according to guidelines.
• Provide feedback on call volume and types handled.
• Use systems to maintain accurate client records.

Skills

Empathy

Resilience

Problem Solving

Communication

Customer Service

Job description

Debt Collections Agent FT Perm - Insane holidays, good bonus - Full 2 weeks training!

We don't chase debt like it is the 1990's - we provide solutions, help lives, reduce stress.

YOU need empathy, resilience, thick skins and want to work!

Your background isn't important - We want you, the

Inbound calls (40-50 per day)

Ace benefits, 35 days holiday inc bank holiday, free fruit, amazing list of social events across the year. Plus, excellent training, tailored to your experience.

We need problem solvers, top communicators, great listeners, customer service pros!

This is a fast-paced role for people with common-sense, problem-solving abilities and next level communication. Escalate, take notes, find solutions and liaise with the team leader. Times Top 100 company to work for! Speak to Demi @ Duval for more info!

The Role

You will act as the liaison between the business and customers. Answer calls, following guidelines, find solutions that work for the business and customer, provide feedback to your team leader.

Responsibilities

• Ensure incoming telephone calls are answered promptly, and responses are in line with company guidelines and procedures
• Communicate with customers, ensure responses adhere to all applicable internal and external guidelines
• Provide feedback on the volume and type of calls being handled
• Use appropriate systems to maintain accurate records for both clients and customers
• Find solutions, balance the needs of customers and those of the business, negotiate effective solutions.
  
  

We Need

• Experience working in a similar call centre environment
• Excellent communicators with great listening skills. You need to be able to communicate clearly on the phone.
• Enthusiasm, empathy, great customer service and customer relationship management
• Ability to understand information quickly and adjust to changing situations
• Able to work independently and as part of a team
• Capacity to work effectively whilst remaining calm under pressure
  
  

Demi @ Duval is recruiting, get your application over today!