Collections Advisor

Duval Associates Ltd - Permanent Recruitment Specialists; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Stoke-on-Trent is seeking a Call Centre Agent for Debt Management to help resolve customer debt issues. Ideal candidates will possess strong communication, empathy, and resilience while providing a fantastic customer experience. No experience required, as training is provided, and a friendly attitude is essential. Join a dynamic team with great benefits and incentives!

Benefits

Up to 35 days holiday (including bank holidays)

Competitive bonus scheme

Employee awards and incentives

Pension scheme

Mental health support

Free onsite parking

Gym membership contributions

Casual dress code

Paid volunteer days - 2 days a year

Enhanced family leave policies

Qualifications

• Drive and enthusiasm for achieving goals in a fast-paced role.
• Strong listening and communication skills over the phone.
• Ability to perform under pressure.

Responsibilities

• Make and receive calls to resolve overdue payments and arrange payment plans.
• Use negotiation skills to create tailored solutions for customers.
• Take ownership of first-call resolution with quick, efficient results.

Skills

Tenacity

Resilience

Empathy

Listening Skills

People Skills

Negotiation Skills

Communication Skills

Education

GCSEs in Maths and English (A-C) or equivalent

Job description

Call Centre Agent - Debt Management - Collections - Debt Collection but with a desire to help people and resolve debt problems.

Office based Stoke-on-Trent, free on-site parking, great transport links.

Starting salary £25,225, plus monthly bonus.

38.5 hours per week - Week 1: Monday to Friday: 8:00 - 16:30 (+ 1 hour extra Monday or Friday) - Week 2: Monday to Friday: 11:30 - 20:00 (+ 1 hour extra Monday or Friday).

Long list of benefits, great incentives, more info below…

This is a personality driven role. Required - Tenacity, resiliency, empathy, excellent listening and people skills.

No experience required. Training and 2 week initial induction BUT we need the right personality.

Debt management but with an emphasis on people! Friendly, down to earth business who are trying to do collections differently.

Speak to Demi @ Duval.

The Role Day-to-Day:

• Make and receive calls to resolve overdue payments and arrange payment plans
• Use your negotiation skills to create tailored solutions for customers
• Take ownership of first-call resolution - with quick, efficient results!
• Work within client expectations to deliver fantastic customer experience
• Resolve varied customer issues, showing resilience and professionalism.
  
  

We are looking for:

• Drive and enthusiasm for reaching goals in a fast-paced role
• A friendly and positive attitude!
• Strong listening and communication skills over the phone
• Resilience, tenacity, and ability to perform under pressure
• GCSEs in Maths and English (A-C) or equivalent
• Ideally, up to 1 year of customer service experience in retail, hospitality, or contact centre.
  
  

Wicked Benefits:

• Competitive bonus scheme
• Up to 35 days holiday (including bank holidays)
• Employee awards, incentives, and amazing social events
• Pension scheme, mental health support, and free onsite parking
• Access to perks like gym membership contributions and free tea and coffee
• Casual dress code and paid volunteer days - 2 days a year
• Enhanced family leave policies and long service awards
• Free annual eye tests, contribution to prescription glasses, and dentist-on-demand.
  
  

Are you looking for a new challenge? Demi @ Duval is recruiting! Apply now