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Telephone Collections Agent in Sheffield)

Priority Recruitment LTD

Sheffield

On-site

GBP 24,000 - 26,000

Full time

30+ days ago

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Job summary

A leading recruitment company is seeking a Telephone Collections Agent to join their Sheffield contact centre. The successful candidate will handle customer calls related to debt collection, negotiate payment terms, and provide assistance to those in financial distress. The role demands strong communication and problem-solving skills, and offers a competitive salary with performance-based bonuses and benefits.

Benefits

Company pension
Colleague discount scheme
Christmas Savings Scheme
Free on-site parking
Employee Assistance Programme
Birthday holiday allowance
Attractive bonus and performance rewards
Death in service benefit
Hybrid working options

Qualifications

  • 2 years customer service or contact centre experience preferred.
  • Comfortable with technology and software systems.
  • Empathetic and able to handle difficult circumstances.

Responsibilities

  • Answering calls from customers owing money and negotiating payment arrangements.
  • Identifying vulnerable customers and providing support as needed.
  • Updating accounts and resolving customer queries.

Skills

Customer service
Communication
Problem solving
Negotiation
Active listening

Job description

Telephone Collections Agent

Pay: £24,000 - £26,000 (depending on experience) + Commission. OTE £35k

Job Type: Full-time 37.5 hours, Permanent

Location: Sheffield

Due to expansion, my client is looking to recruit Telephone Collection Officers to join the contact centre team. If you are a strong communicator, self-driven and motivated, engaging, and influential then this could be the role for you!

Key responsibilities as a Telephone Collections agent:

- Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.

- Occasional outbound calls to those who have failed to make payment / contact.

- Occasionally negotiating with customers on live chats.

- Taking payments.

- Completing basic affordability checks and income and expenditures forms

- Negotiating payment arrangements where a customer cannot pay in full

- Identify vulnerable customers

- Sign-post customers with financial difficulties to non-profit debt advice agencies

- Deal with customer queries and handle disputes

- Update accounts and ensure all notes are correct on our systems

Skills needed as a Telephone Collections Agent:

- Customer service or contact centre experience (2 years preferred)

- Excellent communication skills – able to interact effectively at all levels

- Able to work in a fast-paced environment with the ability to provide information quickly and clearly

- Confident in dealing with customers over the telephone – often in difficult circumstances

- Friendly and empathetic, with good active listening skills

- Ability to problem solve and provide customers with options in line with our client and company guidelines

- Confident negotiator to achieve the shortest arrangements to fulfil client requirement

- Previous practical office administration experience

- Being comfortable in using a variety of technologies and software systems

Benefits as a Telephone Collections Agent

- Company pension

- Colleague discount scheme

- Christmas Savings Scheme

- Free on-site parking

- Employee Assistance Programme

- Birthday holiday allowance

- Attractive bonus, incentives and performance rewards

- Death in service benefit

- Hybrid working (subject to reaching required standards)

If you have the experience and skills needed for the role as a Telephones Collections Agent please apply!

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