Field Collections Agent

Encore Capital Group; St Asaph; On-site; GBP 27,000 - 36,000; Full time

Job summary

A leading company is seeking a Field Collections Agent to support customers in financial distress through home visits across North Wales. This full-time role offers flexible working hours and a robust induction program. Candidates should have a full driving license, vehicle access, and strong customer service skills to engage effectively with clients.

Benefits

31 days holiday

Employee Assistance Programme

Medicash plans

Five-week induction programme

Flexibility to support work-life balance

Qualifications

• Must have a full driving licence and access to a vehicle.
• Technology competent and comfortable working alone.

Responsibilities

• Visit customers at home to discuss payment options.
• Resolve outstanding accounts and set up repayment plans.
• Educate customers about non-payment consequences.

Skills

Customer Service

IT Literacy

Communication

Job description

Field Collections Agent

*No Warrant Work involved*

Annual earnings total up to£35,765 (inclusive of the car allowance)

Monthly Bonus

Do you have a full driving licence and access to a vehicle for work?

Would you love to work outdoors?

Do you want the flexibility to work the hours to suit you and your customers?

If the answer is yes, then we have an excellent opportunity for you!

Please note we can only accept applications from candidates who reside within the local area.

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SALARY:

Basic starting salary from£27,965with potential to rise in role, plus £4,200 p.a. car allowance & fuel card (business use only).

Here at Orbit we like to go above and beyond. Our monthly bonus structure is uncapped. As a guide Field Collections Agents earn bonuses of £200 - £400 per month which could take your annual earnings total up to£35,765 (inclusive of the car allowance).

SHIFTS:

• Working patterns, to support your work-life balance.
• We have an operating window of
  • 8am – 8pm Monday to Friday
  • 9am - 1pm on Saturday.
• We work a 40-hour week. 10-hours of which must be worked during our prime operating window
  • Monday to Friday 4pm – 8pm
  • Saturday 9am – 1pm.

ROLE:

As aField Collections Agent at Orbit Credit Servicesyou will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field based covering a region across North Wales.

In this rewarding role we’ll support you to use your expertise and commitment to customer service to helping our customers achieve financial health. Your role will involve you:

• Visiting our customers at their home address supporting them get back on track with their outstanding arrears
• Your work will be split between water accounts and our regulated work.
• Day to day you can expect to resolve customer’s accounts on a personal basis.
• Taking payments, setting up repayment plans or reconnecting them to our clients to help them achieve financial wellbeing
• Educating customers on the potential consequences of non-payment of their account
• We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad

ADDED BENEFITS:

• 31 days holiday (including bank holidays and an annual shutdown over the December festive period)
• Excellent company benefits
• Employee Assistance Programme and Medicash plans
• Working patterns, to support your work-life balance
• To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure
• Ongoing support and development from our in-house team

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MINIMUM REQUIREMENTS?

• A clear criminal record
• No CCJ’s or IVA’s within the last 6 years
• Own a car and six-points or less on licence
• Must have business insurance add-on for vehicle
• Technology competent and comfortable working alone

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Advisory note: At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

Job Type: Full-time

Pay: £27,965.00 - £35,765.00 per year

Job Ref: CCAFLD