Debt Collections Adviser - Flexible Hours & Impact

YTL UK; Nailsea; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Holiday up to 28 days

Flexible working options

Staff benefits

Job summary

water2business is seeking a Customer Service Adviser for its Collections team on a fixed-term contract in Nailsea. You will handle queries from commercial customers in arrears, setting up repayment plans and balancing empathy with business needs.

The role requires strong communication, problem-solving, and a proactive approach to resolving issues at first contact, with a focus on achieving daily and monthly targets.

Qualifications

• Customer service or collections experience is essential.
• Ability to influence and adapt during conversations.
• Strong problem-solving and decision-making abilities.
• Proactive at resolving issues and maintaining accuracy.

Responsibilities

• Provide support in collecting debt and arranging repayment plans.
• Communicate with customers by phone, letter, and email to negotiate outcomes.
• Update and maintain records accurately.
• Work towards daily and monthly targets individually and as part of a team.
• Keep stakeholders updated with relevant information.

Skills

Customer service

Collections

Debt recovery

Negotiation

Problem-solving

Communication

Time management

Teamwork

Job description

water2business is seeking a Customer Service Adviser for its Collections team on a fixed-term contract in Nailsea. You will handle queries from commercial customers in arrears, setting up repayment plans and balancing empathy with business needs.

The role requires strong communication, problem-solving, and a proactive approach to resolving issues at first contact, with a focus on achieving daily and monthly targets.