Debt Collection Agent

Made Employment Ltd; Leicester Forest East; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Car allowance

Private health insurance

Pension up to 8%

Excellent bonus structure

Sick leave (10 days)

Job summary

Made Employment Ltd is partnering with a leading energy-sector client to recruit experienced Field Debt Resolution Officers. The role is field-based, handling delinquent accounts, negotiating repayment plans, and working toward performance targets.

The position involves travel to client sites, in-person and phone collections, and performing data research and documentation. A two-stage interview and DBS/credit checks are required.

Responsibilities

• Make collection calls to delinquent payers
• Collect payments over the phone and in person, with a bias towards in-person collection
• Document all activities in the appropriate system(s)
• Plan efficient travel routes to field calls
• Research the status of corporate entities
• Perform research to determine proper ownership of the business
• Process payments, set up payment plans, follow up on accounts, monitor agreements
• Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
• Conduct Pre Disconnection Visits in line with specific requirements
• Negotiate payment arrangements
• Execution of documentation to secure payment to the client.
• Execution of Warrants where applicable to secure payment / access to deliver resolution.
• Achieve your agreed Key Performance Indicators
• Identify and address problems and opportunities for the company
• 2 Stage Interview process with immediate start. All offers are subject to satisfactory completion of DBS Check, Credit Check and References

Skills

Debt collection calls

Negotiation

Documentation

Travel planning

Job description

We are delighted to be working in partnership with a client, who is a leading organisation within the energy sector. As part of their ongoing business expansion they are recruiting experienced Field Debt Resolution Officers. The successful candidates will be Field Based and responsible for handling resolving outstanding customer accounts, engaging directly with customers and negotiating effective repayment solutions, whilst working towards agreed performance targets.

Benefits

• £29000 Salary
• £5000 Car Allowance
• Up to 8% pension
• Excellent bonus structure
• Private health insurance
• Wisdom EAP (free advisory service offering a variety of financial advisory, mental health and wellbeing provisions, including up to 10 free therapy sessions per issue)
• UTC.travel - discount travel booking and planning service, that offers a concierge/advisory support
• Radcliffe & Newlands - free employee advisory regarding mortgages (whether first time, remortgaging, or just looking for advice)
• Fuel mileage is paid at HMRC rates of 55p/mile below 10k per financial year, 25p/mile thereafter
• 10 days' full paid company sick leave per year

Role & Responsibilities

• Make collection calls to delinquent payers
• Collect payments over the phone and in person, with a bias towards in-person collection
• Document all activities in the appropriate system(s)
• Plan efficient travel routes to field calls
• Research the status of corporate entities.
• Perform research to determine proper ownership of the business
• Process payments, set up payment plans, follow up on accounts, monitor agreements
• Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
• Conduct Pre Disconnection Visits in line with specific requirements
• Negotiate payment arrangements
• Execution of documentation to secure payment to the client.
• Execution of Warrants where applicable to secure payment / access to deliver resolution.
• Achieve your agreed Key Performance Indicators
• Identify and address problems and opportunities for the company
• 2 Stage Interview process with immediate start. All offers are subject to satisfactory completion of DBS Check, Credit Check and References