Debt Caseworker

Citizens Advice; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Citizens Advice in Manchester seeks a debt adviser to deliver multi-channel debt advice and casework to clients in our communities. You will engage skilfully with clients who may be vulnerable and distressed, and you will need to understand complex information and provide clear guidance.

Ideal candidates will have proven experience in a busy environment, ability to prioritise and manage caseloads, strong numeracy, and excellent communication for negotiation and reporting.

Qualifications

• Proven skills from working in a busy environment, prioritising work towards achieving targets and managing your own caseload.
• Ability to engage skilfully with clients who may be vulnerable and distressed.
• Effective oral and written communication for negotiation and reporting.

Responsibilities

• Deliver multi-channel debt advice and casework to clients.
• Engage with vulnerable and distressed clients with sensitivity.
• Maintain accurate records and report on caseload progress.

Skills

Numeracy

Caseload management

Interpersonal skills

Oral and written communication

Job description

The main purpose of this role is to deliver multi-channel debt advice and casework to clients within our communities. We want people who are passionate about giving an effective service to those most in need therefore you will need to demonstrate an ability to engage skilfully with clients who may be vulnerable and distressed.

You will have proven skills from working in a busy environment, prioritising work towards achieving targets and managing your own caseload. You will be a highly motivated strong team player with excellent interpersonal and organisational skills.

You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements, provide comprehensive debt advice and support clients with complex debt issues. You will need to have effective oral and written communication skills for the purposes of negotiation and reporting.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.