Money Advice/Debt Caseworker

Citizens Advice Gateshead; Gateshead; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Citizens Advice Gateshead is seeking a Money Advice Caseworker to support clients with debt and welfare rights, with trainee opportunities available for the right candidate. You will work across channels, offering guidance to improve financial wellbeing and life quality.

The role involves casework management, remote support, and in-person sessions at designated venues, requiring empathy, strong communication, and a commitment to helping people navigate financial difficulties.

Qualifications

• Relevant experience in debt advice or transferable skills for trainees.

Responsibilities

• Provide guidance on social welfare rights.
• Manage casework and deliver services through remote options and in-person at designated venues.

Job description

Are you passionate about helping others and making a difference in people's lives? We have exciting opportunities for Money Advice/Debt Caseworker to join this expanding service. We're also open to considering trainees for this role.

What you'll be doing

As a Money Advice Caseworker, you will provide guidance on social welfare rights, manage casework, and deliver services through various channels, including remote options and in-person at designated venues. You'll be working closely with clients to improve their financial wellbeing and quality of life.

We are looking for applicants with relevant experience in debt advice or transferable skills for trainees.

Please download to view supporting documents below.

Money Advice Caseworker Role Profile September 2026 (1).pdf