Debt Advisory Tech Support Specialist

LLOYD'S REGISTER INTERNATIONAL; Grantham; On-site; GBP 24,000 - 25,000; Part time

Job summary

Lloyd's Register International seeks a CEDA Technical Support Officer based in Grantham to support debt advisers and caseworkers with technical guidance and quality assurance across cases.

With offices in Grantham and surrounding outreach centres, this role involves file reviews, feedback sessions, and developing processes to sustain high-quality advice. Full training will be provided to support your progression in this vital frontline service.

Qualifications

• Provide technical guidance to debt advisers and caseworkers.
• Conduct file reviews and feedback sessions.
• Measure and evaluate file reviews against quality frameworks.
• Develop processes to improve the quality of advice.

Responsibilities

• Offer debt-advice support across multiple channels to advisers and caseworkers.
• Support clients experiencing consumer debt, with focus on energy debt.
• Share best practices with caseworkers and identify training needs.
• Help develop procedures that sustain high-quality advice; participate in training.

Skills

Communication skills

Attention to detail

Quality assurance

Teamwork

Job description

Lloyd's Register International seeks a CEDA Technical Support Officer based in Grantham to support debt advisers and caseworkers with technical guidance and quality assurance across cases.

With offices in Grantham and surrounding outreach centres, this role involves file reviews, feedback sessions, and developing processes to sustain high-quality advice. Full training will be provided to support your progression in this vital frontline service.