Debt Adviser - Hybrid & Training Path

Citizens Advice BANES; Croydon; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working arrangements

Generous leave

Employee benefits

Job summary

Citizens Advice Croydon is seeking a debt adviser to assess client circumstances, identify practical debt-resolution strategies, and help clients understand their options. The role involves empowering clients, including vulnerable individuals, while taking direct action to resolve debts.

This fixed-term contract offers hybrid working, generous leave, and professional development opportunities. The successful candidate may have debt-advice accreditation, with training provided to achieve casework

Qualifications

• Experience delivering client advisory services with empathy and accuracy.
• Strong communication and listening skills to assess client needs.

Responsibilities

• Assess each client's situation in depth to identify effective debt-resolution strategies.
• Guide and empower clients to understand options and take appropriate actions.
• Negotiate with creditors to prevent escalation and protect vulnerable clients.

Skills

Customer service

Communication

Debt advice knowledge

Education

Debt advice accreditation

Job description

Citizens Advice Croydon is seeking a debt adviser to assess client circumstances, identify practical debt-resolution strategies, and help clients understand their options. The role involves empowering clients, including vulnerable individuals, while taking direct action to resolve debts.

This fixed-term contract offers hybrid working, generous leave, and professional development opportunities. The successful candidate may have debt-advice accreditation, with training provided to achieve casework