Qualified/Trainee Debt Adviser

Citizens Advice BANES; Croydon; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working arrangements

Generous leave

Employee benefits

Job summary

Citizens Advice Croydon is seeking a debt adviser to assess client circumstances, identify practical debt-resolution strategies, and help clients understand their options. The role involves empowering clients, including vulnerable individuals, while taking direct action to resolve debts.

This fixed-term contract offers hybrid working, generous leave, and professional development opportunities. The successful candidate may have debt-advice accreditation, with training provided to achieve casework

Qualifications

• Experience delivering client advisory services with empathy and accuracy.
• Strong communication and listening skills to assess client needs.

Responsibilities

• Assess each client's situation in depth to identify effective debt-resolution strategies.
• Guide and empower clients to understand options and take appropriate actions.
• Negotiate with creditors to prevent escalation and protect vulnerable clients.

Skills

Customer service

Communication

Debt advice knowledge

Education

Debt advice accreditation

Job description

Contract Fixed term contract, until 31 March 2028

Interviews will take place on 6 October 2026.

About the role

Citizens Advice Croydon is a well established local charity serving the London Borough of Croydon. We make a meaningful difference to the lives of the people coming to us for help and support. We are proud of the high quality advice we provide and we are looking for someone who will be committed to delivering excellent customer service and working to the highest standards.

The successful candidate will ideally have the required specialist debt advice accreditation and have completed training to casework level. However, we will consider appointing a trainee and to provide the training needed to achieve competence in this role. If you have experience of providing advice at generalist level or knowledge of financial services, a trainee opportunity like this may be for you.

In this role you will assess each client's situation in depth, identifying the most appropriate strategies to resolve their debt issues while exploring every opportunity to maximise income. You will guide and empower clients to understand their options whilst taking direct action for those who are more vulnerable, such as negotiating with creditors to prevent escalation and protect the client from further harm.

We offer a warm and friendly working environment, hybrid working arrangements, generous leave and other employee benefits and the opportunity to develop professionally.