Debrief Operative

DPD Group; Croydon; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Full training

Uniform provided

PPE provided

Job summary

DPD Group is seeking a Debrief Operative at our Croydon depot to support drivers and uphold a 5-star customer experience. You’ll act as the backbone of the depot, bridging driver activity and customer satisfaction while learning under a strong promotion-from-within culture.

You will manage driver routes, maintain Saturn handhelds, handle inquiries, and ensure paperwork accuracy with a strong focus on safety and efficiency, with full training, uniform, and PPE provided.

Qualifications

• Energy, self-determination and a can-do attitude.
• Attention to detail and ability to multitask under pressure.
• Tech-savvy and comfortable with computer systems and handheld devices.
• Reliable, punctual team player willing to help out when needed.

Responsibilities

• Support the Squad: Help drivers smash their routes by finding tricky addresses and giving clear instructions.
• Tech Management: Keep Saturn handhelds in top shape (reporting any glitches ASAP).
• Customer Care: Handling enquiries like a pro and keeping depot KPIs on point.
• Process Pro: Running the driver debriefs and keeping the paperwork tight.
• Safety First: Keeping the workspace safe and secure for everyone.

Skills

Energy

Focus

Tech Savvy

Team Spirit

Tools

Saturn handhelds

Job description

• Contract Type: FTC until Jan 15th 2027 / 40 Hours per week / start time will be after 12pm

Why DPD? (The Good Stuff)

We know there’s more to life than just a paycheck. We offer a benefits package designed for the modern world:

• Pay Rate:£12.71per hour (£14.27 London Depot Allowances) + enhanced overtime rates.
• Stability & Growth:Genuine career progression as we promote from within. Start in the warehouse, move into management just like many of our current leaders have.
• Extra Time Off:Milestone Days to celebrate life’s big moments + Holiday Trading.
• Wellbeing First:Free Unum "Help@Hand" 24/7 health services for you and your family.
• Big Discounts:Save up to 5% on your weekly grocery shop and at 100s of top retailers.
• Financial Peace of Mind:Free Life Assurance (4x salary).

Job Description

DPD aren't just delivering parcels; we’re leading the game in e-commerce and sustainability. As a Debrief Operative, you’re the backbone of the depot—the bridge between our drivers and a 5-star customer experience.

What You’ll Be Doing

• Support the Squad: Help drivers smash their routes by finding tricky addresses and giving clear instructions.
• Tech Management: Keep our "Saturn" handhelds in top shape (reporting any glitches ASAP).
• Customer Care: Handling enquiries like a pro and keeping those depot KPIs on point.
• Process Pro: Running the driver debriefs and keeping the paperwork tight.
• Safety First: Keeping the workspace safe and secure for everyone.

Kit: Full training, uniform, and PPE provided.

Qualifications

Are You The One?

We’re looking for someone who care. You don’t need a decade of experience, but you do need:

• Energy: Passion, self-determination, and a "can-do" attitude.
• Focus: A keen eye for detail and the ability to multitask under pressure.
• Tech Savvy: Comfortable with computer systems and handheld devices.
• Team Spirit: A reliable, punctual team player who’s down to help out where needed.

DPD is a Disability Confident Employer and a member of the Valuable 500. We value your unique perspective.