Dealer Onboarding & Operations Specialist — Hybrid

GardX; Portsmouth; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career development

Training & development

Healthcare & wellbeing

Hybrid & flexible working

Global mobility opportunities

On-site facilities

Job summary

GardX is seeking a Dealer Support Coordinator to join our Operations team in Port Solent. You’ll own the onboarding of new dealers onto our systems, implement rate changes and product set-ups, and resolve dealer issues quickly while keeping our telephony platform running smoothly.

This role rewards accuracy and initiative, with early responsibility and opportunities to develop in a growing global automotive technology business.

Responsibilities

• Own the end-to-end onboarding of new dealers and dealer groups onto our systems, to agreed timelines
• Implement rate changes and new product set-ups in collaboration with the pricing and compliance teams, ensuring accuracy
• Investigate and resolve dealer issues quickly and effectively, including API and registration problems, escalating where appropriate
• Administer the Daktela telephony system and deliver improvements to streamline it when required
• Manage a varied workload of operational tasks, using your own judgement and seeking advice unprompted when needed
• Support the implementation of new processes and procedures, identifying and delivering improvements to existing ones
• Process and report on data accurately
• Produce and maintain version control of company documents, such as manuals, policies, procedures and guidelines, and administer the e-learning platform
• Build and maintain positive relationships with dealers, key clients and colleagues across the business
• Support the delivery of wider business objectives

Job description

GardX is seeking a Dealer Support Coordinator to join our Operations team in Port Solent. You’ll own the onboarding of new dealers onto our systems, implement rate changes and product set-ups, and resolve dealer issues quickly while keeping our telephony platform running smoothly.

This role rewards accuracy and initiative, with early responsibility and opportunities to develop in a growing global automotive technology business.