Operations Executive: Dealer Onboarding & Systems (Hybrid)

GardX Group; Portsmouth; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training & Personal Development

Competitive Salary

Healthcare & Wellbeing Support

Hybrid & Flexible Working

Global Mobility Opportunities

State of the Art Offices

Up to 28 days Holiday + Bank Holidays

Birthday off

Company Pension Scheme

On-Site Personal Trainer

EAP System

Job summary

GardX Group is seeking an Operations Executive to join the team in Portsmouth. You will own onboarding of new dealers, implement rate changes and new product set-ups, and resolve dealer issues while ensuring smooth operation of our systems.

The role requires accuracy, independence and the ability to manage multiple live dealer issues alongside onboarding tasks. You will handle API and registration problems, administer the Daktela telephony system, and contribute to process improvements.

Qualifications

• Experience in administration, service delivery or dealer support.
• Background in automotive, finance or insurance is a bonus.
• Ability to onboard dealers, manage rate changes and product set-ups.

Responsibilities

• Own the end-to-end onboarding of new dealers and dealer groups onto our systems, to agreed timelines.
• Implement rate changes and new product set-ups in collaboration with the pricing and compliance teams, ensuring accuracy.
• Investigate and resolve dealer issues quickly and effectively, including API and registration problems, escalating where appropriate.
• Administer the Daktela telephony system and deliver improvements to streamline it when required.
• Manage a varied workload of operational tasks, using your own judgement and seeking advice unprompted when needed.
• Support the implementation of new processes and procedures, identifying and delivering improvements to existing ones.
• Process and report on data accurately.
• Produce and maintain version control of company documents, such as manuals, policies, procedures and guidelines, and administer the e-learning platform.
• Build and maintain positive relationships with dealers, key clients and colleagues across the business.
• Support the delivery of wider business objectives.

Job description

GardX Group is seeking an Operations Executive to join the team in Portsmouth. You will own onboarding of new dealers, implement rate changes and new product set-ups, and resolve dealer issues while ensuring smooth operation of our systems.

The role requires accuracy, independence and the ability to manage multiple live dealer issues alongside onboarding tasks. You will handle API and registration problems, administer the Daktela telephony system, and contribute to process improvements.