Operations Coordinator

GardX; Portsmouth; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career development

Hybrid & flexible working

Healthcare & wellbeing

Company pension

On-site personal trainer

PerkBox

EAP system

Birthday off

Job summary

GardX is hiring an Operations Coordinator at our Port Solent area office in the United Kingdom. You will own onboarding of new dealers, manage rate changes and new product set-ups, and resolve dealer issues while keeping our telephony platform running smoothly.

The role requires accuracy, independence, and the ability to juggle multiple live issues alongside onboarding tasks. Experience in administration, service delivery or dealer support is ideal; automotive, finance or insurance background is

Qualifications

• Onboard new dealers onto our systems within agreed timelines.
• Collaborate with pricing/compliance to implement rate changes and new product set-ups.
• Investigate and resolve dealer issues promptly, including API and registration problems.
• Administer the Daktela telephony system and drive improvements where needed.
• Handle a varied workload with good judgement and proactive communication.

Responsibilities

• Own end-to-end onboarding of new dealers and dealer groups.
• Implement rate changes and new product set-ups with accuracy.
• Investigate and resolve dealer issues, including API problems.
• Administer telephone system and improve processes.
• Maintain documents and support data reporting.

Skills

Onboarding dealers

Rate changes

Product set-ups

Dealer support

API & system troubleshooting

Data reporting

Tools

Daktela telephony

Job description

Operations Coordinator

Area - Port Solent

Salary - Up to £27,000 PA

At GardX Group, we are at the forefront of providing cutting edge products, insurance, and digital solutions to car dealerships and OEM's across the world. Our commitment to excellence and our deep understanding of the automotive sector have positioned us as a market leader. As we continue to expand, we're seeking a dynamic Operations Executive to play a pivotal role in our growth journey.

Your Role:

Reporting to the Operations Manager, you will be a key member of our Operations team. You will own the onboarding of new dealers onto our systems, deliver rate changes and new product set-ups, resolve dealer issues quickly, and keep our telephony platform running smoothly. We are looking for someone who can be trusted with tasks of varying complexity, takes ownership, and knows when to seek advice without being asked.

This role will suit someone who is accurate, with a keen eye for detail, and who is confident working independently. You will be comfortable juggling several live dealer issues at once while keeping onboarding and rate changes on track, and you will have the technical curiosity to get to the bottom of API and system problems. Experience in administration, service delivery or dealer support is ideal, and a background in automotive, finance or insurance would be a bonus.

Key Accountabilities;

• Own the end-to-end onboarding of new dealers and dealer groups onto our systems, to agreed timelines
• Implement rate changes and new product set-ups in collaboration with the pricing and compliance teams, ensuring accuracy
• Investigate and resolve dealer issues quickly and effectively, including API and registration problems, escalating where appropriate
• Administer the Daktela telephony system and deliver improvements to streamline it when required
• Manage a varied workload of operational tasks, using your own judgement and seeking advice unprompted when needed
• Support the implementation of new processes and procedures, identifying and delivering improvements to existing ones
• Process and report on data accurately
• Produce and maintain version control of company documents, such as manuals, policies, procedures and guidelines, and administer the e-learning platform
• Build and maintain positive relationships with dealers, key clients and colleagues across the business
• Support the delivery of wider business objectives

Company Culture and Values:

At GardX we have a culture that trusts and inspires people to make a difference. We believe deeply in the power of innovation. We place partnerships at the heart of our strategy, and we know that doing things differently is the only way to disrupt and dominate our core markets.

Above all, GardX know that by investing in the potential of our people we're making a sure-fire investment in the success of our brands and our partners for generations to come. Every person that joins GardX, is welcome with the opportunity to create their own lasting legacy.

So, what's in it for you?

Our business has seen continued growth for 20 years

• In scale
• In ambition
• In diversity

And that growth naturally creates opportunity for our people to progress too. So, when you go with GardX, you're choosing a career where you're encouraged to progress, given the freedom to innovate, a business with strong values and support as part of a close-knit team that shares the same global purpose.

Compensation and Benefits:

• Ongoing Career Development
• Training & Personal Development
• Comprehensive Benefits Package
• Competitive Benchmarked Salary
• Healthcare & Wellbeing Support
• Hybrid & Flexible Working
• Opportunities for Global Mobility
• State of the Art Offices
• Up to 28 days Holiday* + Plus Bank Holidays
• Birthday off
• Company Pension Scheme
• On-Site Personal Trainer
• Perk Box
• EAP System

*Holidays increase with Length of Service