Dealer Operations & Onboarding Coordinator

GardX; Portsmouth; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career development

Hybrid & flexible working

Healthcare & wellbeing

Company pension

On-site personal trainer

PerkBox

EAP system

Birthday off

Job summary

GardX is hiring an Operations Coordinator at our Port Solent area office in the United Kingdom. You will own onboarding of new dealers, manage rate changes and new product set-ups, and resolve dealer issues while keeping our telephony platform running smoothly.

The role requires accuracy, independence, and the ability to juggle multiple live issues alongside onboarding tasks. Experience in administration, service delivery or dealer support is ideal; automotive, finance or insurance background is

Qualifications

• Onboard new dealers onto our systems within agreed timelines.
• Collaborate with pricing/compliance to implement rate changes and new product set-ups.
• Investigate and resolve dealer issues promptly, including API and registration problems.
• Administer the Daktela telephony system and drive improvements where needed.
• Handle a varied workload with good judgement and proactive communication.

Responsibilities

• Own end-to-end onboarding of new dealers and dealer groups.
• Implement rate changes and new product set-ups with accuracy.
• Investigate and resolve dealer issues, including API problems.
• Administer telephone system and improve processes.
• Maintain documents and support data reporting.

Skills

Onboarding dealers

Rate changes

Product set-ups

Dealer support

API & system troubleshooting

Data reporting

Tools

Daktela telephony

Job description

GardX is hiring an Operations Coordinator at our Port Solent area office in the United Kingdom. You will own onboarding of new dealers, manage rate changes and new product set-ups, and resolve dealer issues while keeping our telephony platform running smoothly.

The role requires accuracy, independence, and the ability to juggle multiple live issues alongside onboarding tasks. Experience in administration, service delivery or dealer support is ideal; automotive, finance or insurance background is