DDaT Support Analyst

Networking Women in the Fire Service; Birkenshaw; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Free onsite parking

Local Government Pension Scheme

Sports & Social Club with gym access

Employee Assistance Program

Car salary sacrifice scheme

Generous holiday entitlement

Job summary

West Yorkshire Fire & Rescue Service (WYFRS) is recruiting a DDaT Support Analyst to join the Service Desk. The role is full-time, permanent, with hybrid working from Fire Service Headquarters in Birkenshaw.

You will deliver high-quality ICT support to colleagues, resolving incidents and requests, maintaining systems, and ensuring reliable ICT services across the organisation. The post requires NVQ Level 3 in a computer-related subject or equivalent experience.

Qualifications

• Experience in a technical Service Desk or IT support environment.
• Strong customer service and problem-solving skills.
• Education to NVQ Level 3 in a computer-related subject or equivalent experience.

Responsibilities

• Provide first-line technical support and user guidance.
• Resolve ICT incidents and requests and perform routine system maintenance.
• Help ensure service delivery meets targets and maintains excellent customer experience.

Skills

Technical support

Customer service

Problem solving

Education

NVQ Level 3 in a computer-related subject

Job description

DDaT Support Analyst.

Full-time, Permanent

Fire Service Headquarters, Birkenshaw, BD11 2DY, plus hybrid working.

£32,597 to £33,699 per annum (National pay award pending)

Are you a confident technical support analyst who enjoys solving problems, supporting colleagues and delivering a great customer experience? If you like working as part of a friendly, collaborative team, this could be the opportunity for you!

You can help West Yorkshire Fire & Rescue Service by joining our friendly Service Desk team within Digital, Data and Technology (DDaT), supporting colleagues and communities across West Yorkshire.

We offer an excellent package including generous holiday entitlement, family friendly policies, 37 hour week flexible working arrangements, including hybrid working, local government pension scheme, free onsite parking, Sports and Social Club with free use of gym, an Employee Assistance Program and car salary sacrifice scheme.

Job Purpose

To provide high-quality technical support and guidance to colleagues, helping to ensure the effective operation, maintenance and continuous availability of ICT systems and services across the organisation.

Key Responsibilities

You will deliver first-line technical support and user guidance, resolve ICT incidents and requests, carry out routine system maintenance, and help ensure DDaT service delivery meets agreed performance targets while providing an excellent customer experience.

Essential requirements

You will have demonstrable experience of working within a technical Service Desk or IT support environment, strong customer service and problem-solving skills, and be educated to NVQ Level 3 in a computer-related subject or possess equivalent relevant experience or training.

Job share applicants are welcome to apply.

We offer flexible working arrangements, including hybrid working. Whilst you will be required to work from our offices for parts of your initial training, after this you’ll work both in the office and from home as part of our ‘hybrid’ working model. Therefore, applicants must have a reliable home internet connection.

The post is subject to a Standard Disclosure and Barring Service Check.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.

We are a caring organisation; we promote an environment of inclusivity and learning, and welcome people from all walks of life – just as long as you can show commitment to our values such as integrity and teamwork.

Closing date for all applications is Sunday 6th September 2026.

We are an equal opportunities employer; we value and celebrate equality, diversity & neurodiversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, racially & ethnically diverse applicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia. We are a ‘Real Living Wage’ employer.

West Yorkshire Fire & Rescue Service are committed to the safeguarding of our staff, volunteers, visitors and the community we serve. This includes protecting vulnerable adults, children and young people from potential neglect and harm. All employees must share the same commitment.