DDaT Support Analyst

West Yorkshire Fire And Rescue Service; United Kingdom; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous holiday entitlement

Family friendly policies

Hybrid working

Local government pension scheme

Free onsite parking

Employee Assistance Program

Gym access / Sports club

Car salary sacrifice scheme

Job summary

West Yorkshire Fire & Rescue Service is seeking a confident technical support analyst to join our Service Desk within Digital, Data and Technology (DDaT). You will provide first-line technical support and guidance to colleagues to help maintain ICT services across the organisation.

We offer hybrid working, generous holiday entitlement and a Local Government Pension Scheme, along with free onsite parking and an Employee Assistance Program to support you.

Qualifications

• Experience in a technical Service Desk or IT support environment.
• Strong customer service and problem-solving skills.
• Educated to NVQ Level 3 in a computer-related subject or equivalent experience.

Responsibilities

• Provide first-line technical support and user guidance.
• Resolve ICT incidents and requests promptly.
• Assist with routine system maintenance and service delivery targets.

Skills

Customer service

Problem solving

IT support

Education

NVQ Level 3 in a computer-related subject

Job description

Are you a confident technical support analyst who enjoys solving problems, supporting colleagues and delivering a great customer experience? If you like working as part of a friendly, collaborative team, this could be the opportunity for you!

You can help West Yorkshire Fire & Rescue Service by joining our friendly Service Desk team within Digital, Data and Technology (DDaT), supporting colleagues and communities across West Yorkshire.

We offer an excellent package including generous holiday entitlement, family friendly policies, 37 hour week flexible working arrangements, including hybrid working, local government pension scheme, free onsite parking, Sports and Social Club with free use of gym, an Employee Assistance Program and car salary sacrifice scheme.

Job Purpose: To provide high-quality technical support and guidance to colleagues, helping to ensure the effective operation, maintenance and continuous availability of ICT systems and services across the organisation.

Key Responsibilities: You will deliver first-line technical support and user guidance, resolve ICT incidents and requests, carry out routine system maintenance, and help ensure DDaT service delivery meets agreed performance targets while providing an excellent customer experience.

Essential requirements: You will have demonstrable experience of working within a technical Service Desk or IT support environment, strong customer service and problem-solving skills, and be educated to NVQ Level 3 in a computer-related subject or possess equivalent relevant experience or training.

Job share applicants are welcome to apply.

We offer flexible working arrangements, including hybrid working. Whilst you will be required to work from our offices for parts of your initial training, after this you’ll work both in the office and from home as part of our ‘hybrid’ working model. Therefore, applicants must have a reliable home internet connection.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.

Closing date for all applications is Sunday 6 th September 2026.

We are an equal opportunities employer; we value and celebrate equality, diversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women,racially and ethnically diverseapplicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia. We area ‘Real Living Wage’ employer

West Yorkshire Fire & Rescue Service are committed to the safeguarding of our staff, volunteers, visitors and the community we serve. This includes protecting vulnerable adults, children and young people from potential neglect and harm. All employees must share the same commitment.