DCIM Pre-Sales & Technical Support Engineer

Datacenter People; Greater London; Hybride; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Datacenter People are supporting a fast-growing software company specialising in Data Centre Infrastructure Management (DCIM) in the search for a Product Support & Pre-Sales Engineer to join their UK team.

This is a customer-facing technical role that sits at the intersection of pre-sales, product management and technical support, making it ideal for someone who enjoys working with customers while influencing the future development of innovative software solutions.

Qualifications

• Strong customer-facing experience in a pre-sales, technical support, product support or solutions engineering role.
• Background in enterprise software, networking, IT infrastructure or data centre technologies.
• Excellent presentation and demonstration skills.
• Experience supporting RFPs, tenders or proof-of-concept activities.
• Strong communication and documentation skills.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Self-motivated and comfortable working remotely with regular travel.
• Within reasonable travel of London for hybrid working model.

Responsabilités

• Deliver tailored software demonstrations to prospective customers.
• Support the sales team during customer meetings and technical discussions.
• Manage proof of concept (PoC) projects and early-stage customer engagements.
• Provide technical input for RFPs, tenders and proposal responses.
• Act as the first point of technical support for strategic customer accounts.
• Create technical documentation, user guides and product collateral.
• Deliver customer training both remotely and on-site.
• Represent the business at industry events, exhibitions and conferences.

Connaissances

Customer-facing

Pre-sales

Technical support

Presentations

RFPs / tenders

Communication

Documentation

Remote work / travel

Hybrid working

Description du poste

Datacenter People are supporting a fast-growing software company specialising in Data Centre Infrastructure Management (DCIM) in the search for a Product Support & Pre-Sales Engineer to join their UK team.

This is a customer-facing technical role that sits at the intersection of pre-sales, product management and technical support, making it ideal for someone who enjoys working with customers while influencing the future development of innovative software solutions.