DC Team Lead: Operational Excellence & People Development

H&M; Milton Keynes; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discount card

Help@Hand and Retail Trust - remote GP

Benefit Hub access

Cycle to Work scheme

HIP incentive program

Job summary

H&M Group is seeking a DC Team Leader to drive daily warehouse operations in Milton Keynes, focus on team development, compliance, and continuous improvement to meet customer satisfaction and business goals. You’ll lead inbound/outbound activities, train staff, and ensure accurate inventory and processes, while fostering an inclusive, high-performance culture.

You will coach team members, manage performance, and collaborate with stakeholders to align priorities and optimize service targets.

Qualifications

• Good operational DC inbound and outbound experience across Online and Retail.
• Hands-on approach for pragmatic day-to-day workflow management and problem resolution.
• Good understanding of warehouse management system.
• Knowledgeable in operational inbound/outbound logistics standards, as well as department sustainability targets.
• Experience in formal HR processes.
• Strong communicators and possess excellent coordination skills.

Responsibilities

• Lead and manage day-to-day warehouse operations, ensuring timely and accurate flow of goods across inbound, outbound, returns, VAS, and inventory functions.
• Train, coach, and support team members to build capability and improve performance.
• Promote accountability through clear expectations, feedback, and hands-on leadership.
• Encourage open communication, team learning, and recognition of individual strengths.
• Build a safe, inclusive, and motivating work environment where team members feel seen, heard, and valued.
• Apply HR, ER, and progressive discipline practices fairly and consistently.
• Drive engagement through ongoing feedback, visibility, and appreciation.
• Support recruitment, onboarding, and workforce planning based on capacity needs.
• Collaborate with internal teams to align on daily priorities and support service targets.
• Maintain operational standards, drive simplification, and identify opportunities for improvement through data, feedback, and collaboration.
• Ensure accurate system transactions and inventory integrity through routine counts, audits, and investigations.

Skills

DC inbound/outbound experience

Hands-on leadership

Coordination skills

Tools

Warehouse management system

Job description

H&M Group is seeking a DC Team Leader to drive daily warehouse operations in Milton Keynes, focus on team development, compliance, and continuous improvement to meet customer satisfaction and business goals. You’ll lead inbound/outbound activities, train staff, and ensure accurate inventory and processes, while fostering an inclusive, high-performance culture.

You will coach team members, manage performance, and collaborate with stakeholders to align priorities and optimize service targets.