DB&T Service Desk Technician

Allscreens Nationwide Ltd; Otterbourne; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Discounts on groceries & retailers

Health resources for physical, mental,

Virtual GP 24/7 for you and family

One paid volunteer day per year

Ongoing training & development

Job summary

Veolia is seeking an IT Helpdesk Specialist to provide expert technical support across the UK and Ireland, focusing on ChromeOS, Google Workspace, Windows, and Office. Hybrid role with 2-3 days in Otterbourne office (SO21 2EA).

You will handle complex issues, manage ServiceNow tickets, maintain documentation, and collaborate with IT teams while upholding ITIL practices and Veolia policies.

Qualifications

• Experience in a similar IT support role.
• IT literate with ChromeOS and Google Suite knowledge.
• Knowledge of ServiceNow or other call management system.
• Analytical and problem-solving skills.
• Adaptive and keen to learn new skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide expert technical support for ChromeOS devices and Google Workspace apps.
• Provide comprehensive support for Windows operating systems and Office applications.
• Troubleshoot and resolve complex hardware and software issues across ChromeOS and Windows environments.
• Administer Google Workspace user accounts, permissions, and security settings.
• Utilise ServiceNow or similar ticketing systems to log, track, and resolve incidents and requests.
• Develop and maintain technical documentation and user guides.
• Collaborate with IT teams to troubleshoot and resolve complex issues.
• Provide remote support to end-users across UK & Ireland locations.
• Participate in IT projects and initiatives.
• Adhere to ITIL/Veolia policies and procedures.

Skills

ChromeOS

Google Workspace

Windows & Office

ITIL

ServiceNow

Troubleshooting

Customer focus

Documentation

Job description

Salary: £27,300 plus other Veolia benefits

Hours: 40 hours per week

Location: Hybrid working 2-3 days in our Otterbourne office (SO21 2EA)

Duration: 18 Month FTC

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

This role will provide expert technical support to our employees throughout the UK and Ireland, with a particular focus on ChromeOS and the Google Workspace suite, alongside traditional Microsoft Windows and Office support. The role holder will possess a strong understanding of both platforms, excellent troubleshooting skills, motivation and a customer‑centric approach to problem resolution.

Additionally, there are a high number of Veolia specific and bespoke services / applications that need to be supported. Therefore, the desire and ability to learn quickly as new services come online is a must.

Additional responsibilities include:-

• Providing expert levels of technical support for ChromeOS devices and Google Workspace applications (Gmail, Drive, Docs, Sheets, Slides, Meet, etc.).
• Provide comprehensive technical support for Microsoft Windows operating systems and Microsoft Office suite applications (Word, Excel, PowerPoint, Outlook, etc.).
• Troubleshoot, log and resolve complex hardware and software issues across both ChromeOS and Windows environments.
• Administer and support Google Workspace user accounts, permissions, and security settings.
• Utilise and maintain ticketing systems (e.g., ServiceNow) to accurately log, track, and resolve incidents and service requests. Ensuring that you manage and set appropriate priority to your own queue.
• Develop and maintain technical documentation, knowledge base articles, and customer user guides
• Collaborate with other IT teams to troubleshoot, elevate and resolve complex technical issues.
• Provide verbal, written and remote support to end‑users across various UK & Ireland locations.
• Participate in IT projects and initiatives as required.
• Ensure adherence to ITIL (or equivalent) best practices and Veolia UK IT policies and procedures.
• Ensure adherence to DB&T Local a

nd Global policies and processes

What we're looking for;

• Previous experience working in a similar role
• IT Literate with knowledge of ChromeOS and Googlesuite
• Knowledge of service now or other call management system (Preferred)
• Analytical and problem solving skills
• Adaptive and keen to learn new skills
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non‑technical users.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.