Service Delivery Supervisor

Veolia; Chesterfield; On-site; GBP 23,100 - 38,500; Full time

Benefits offered by this job

25 days annual leave

Pension scheme access

Free physiotherapy service

Discounts on groceries and retailers

Health, mental and financial wellbeing

Job summary

Veolia is seeking a Technical specialist within the Dewatering & Maintenance solutions team in Holmewood, near Chesterfield. The role offers a competitive salary up to £38,500 per annum plus a bonus and Veolia benefits, with hours 8am to 5pm, Monday to Friday (42.5 hours).

You will support Contract Managers, supervise Field Engineers and Service Coordinators, implement work schedules, and manage quotes and customer liaison.

Qualifications

• Adept at utilising business management systems including databases and spreadsheets.
• Understanding of technical principles.
• Previous experience of working in an engineering service environment.
• Experience of providing quotations, estimates, or procurement.
• Proven track record of understanding and working with customers and other stakeholders in a fast-paced changing environment.
• Able to effectively deal with multiple priorities to achieve the most efficient outcomes whilst remaining focused on customer expectations.

Responsibilities

• Supporting Contract Managers in the day to day delivery of client contracts.
• Supervising and supporting Field Engineers and Service Coordinators with technical enquiries.
• Implementation of work schedule once approved.
• Day to day customer liaison.
• Coordinate quote requests from the area for service, remedials, and minor to medium project works.
• Build accurate and timely quotes for submission to customers which can include scoping exercises on site.
• Identify and source materials and equipment required for quotes and ultimately job creation.
• Consider Health and Safety aspects of the job when building quotes with a view of producing RAMS where appropriate.
• Maintains administration systems to manage to track work preparation in real time (Enquiry Log, Resource management system, Customer management systems and so on).
• Compiles information to feed into contract management and coordination processes as demanded by VDMS and the customer.
• Communicates with customers regarding quotes using customer systems and other related administration tools.
• Liaises with Service Coordinators and Contract Managers to ensure all job requirements are met.

Skills

Business systems

Databases

Spreadsheets

Technical principles

Customer engagement

Engineering service experience

Job description

Overview

Salary: Up to £38,500 per annum plus bonus and Veolia benefits

Hours: 8am - 5pm Monday - Friday, 42.5 hours per week

Location: Holmewood, Chesterfield, S42 5UY

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who sees the world in a similar way, to take up an exciting Technical role in our Veolia Dewatering & Maintenance solutions team.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you're keen to see the difference you can make, this role will suit you perfectly.

It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our people\'s pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing

• Supporting Contract Managers in the day to day delivery of client contracts
• Supervising and supporting Field Engineers and Service Coordinators with technical enquiries
• Implementation of work schedule once approved
• Day to day customer liaison
• Coordinate quote requests from the area for service, remedials, and minor to medium project works
• Build accurate and timely quotes for submission to customers which can include scoping exercises on site
• Identify and source materials and equipment required for quotes and ultimately job creation
• Consider Health and Safety aspects of the job when building quotes with a view of producing RAMS where appropriate
• Maintains administration systems to manage to track work preparation in real time (Enquiry Log, Resource management system, Customer management systems and so on)
• Compiles information to feed into contract management and coordination processes as demanded by VDMS and the customer
• Communicates with customers regarding quotes using customer systems and other related administration tools
• Liaises with Service Coordinators and Contract Managers to ensure all job requirements are met

What we\'re looking for

• Adept at utilising business management systems including databases and spreadsheets
• Understanding of technical principles
• Previous experience of working in an engineering service environment
• Experience of providing quotations, estimates, or procurement
• Proven track record of understanding and working with customers and other stakeholders in a fast-paced changing environment
• Able to effectively deal with multiple priorities to achieve the most efficient outcomes whilst remaining focused on customer expectations

What\'s next?

Apply today, so we can make a difference for generations to come.

We\'re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we\'re also transforming what it means to have a rewarding, purposeful career.

We\'re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We\'re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.